Account Management Representative

Choice Hotels International; Illinois; Remote; USD 60,000 - 73,000; Full time

Job summary

Choice Hotels is seeking an Account Management Representative to join their Global Sales Organization. This role involves managing customer relationships to grow revenue across mid-market and small enterprise accounts, requiring a results-driven approach and strong sales skills. The position includes flexibility for remote work with occasional travel.

Benefits

Medical, dental, and vision coverage

Paid time-off for holidays and vacation

Financial benefits for retirement and health savings

Discounts at Choice hotels worldwide

Qualifications

• BA/BS degree or 1+ years of relevant experience.
• Knowledge of CRM systems such as Salesforce preferred.
• Ability to travel up to 10-15%.

Responsibilities

• Maintain and develop relationships with existing customers.
• Conduct regular meetings with customers to understand needs.
• Educate potential accounts about Choice brands and offerings.

Skills

Sales

Relationship Management

Communication

Education

BA/BS degree

1+ years of relevant experience

Tools

CRM systems (Salesforce preferred)

Microsoft Office products

Job description

Account Management Representative

(Must be based in Illinois)

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Account Management Representative to join our Global Sales Organization team. In this pivotal role, you will be responsible for growing Transient and Groups revenue across an assigned portfolio of mid-market and small enterprise accounts. The portfolio will include a blend of existing and prospective customers, and the Account Management Representative will be responsible for growing Choice’s share within their embedded client base while winning new customers. Account Management Representatives will work mostly virtually but may conduct customer visits as necessary to close business and lead critical meetings.

Are you a dynamic and results-driven seller? We invite you to apply today for our Account Management Representative role and #MakeItYourChoice.

Your Responsibilities

• Maintain and develop relationships with existing customers, identifying opportunities for growth within assigned accounts

• Conduct regular meetings with customers to understand current and future needs

• Monitor account performance, market trends, and customer feedback to ensure satisfaction with Choice products

• Proactively retain customers through contract renewals and contract negotiation

• Identify potential customers through research, networking,g and utilizing various lead-generation techniques / channels

• Identify key decision makers within prospective accounts to secure new meetings and uncover opportunities to position Choice

• Educate potential accounts about Choice brands and product offerings and how these can address their needs to solve problems

• Convert prospects to high-performing accounts to increase the corporate customer base

• Update and maintain customer information in CRM system, including contact details, account history, buying preferences, customer meetings/interactions, contracts, and more

• Participate in sales, brand, product, and system training

• Develop and document account strategy, detailed action plan, and specific activities to drive room night revenue and increase market share/share of wallet

• Prepare and conduct customer Quarterly Business Reviews / Planning Sessions

Your Experience, Skills & Competencies

• BA/BS degree or 1+ years of relevant experience

• Knowledge of CRM systems such as Salesforce preferred

• Knowledge of hotel/hospitality industry preferred

• Ability to travel up to 10-15%

• Location near major city – within 30 miles of major airport.

• Independent self-starter with the ability to achieve corporate business objectives

• Familiarity with Microsoft Office products (e.g. PowerPoint, Word, Excel)

• Comfort building and presenting customer-facing proposals

• Upholds Choice Hotels’ Values: Be Bold, Be Quick, Listen, Be Curious, and Show Integrity.

Your Work Location

As our Account Management Representative, you will be a remote-based associate working from home. You will be required to connect virtually with Choice team members and leadership on video via Zoom and/or Microsoft Teams, with possible periodic in-person travel to our beautiful, state-of-the-art worldwide offices in Rockville, MD, or Scottsdale, AZ. Frequent nationwide travel will be required up to 10-15% of the time to visit conventions, franchisees, etc.

We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.

Salary Range

The salary range for this position is $60,357 to $72,215 annually plus commission via participation in Choice’s Global Sales Incentive Plan.

The pay ranges listed are for this position and are what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate well-being by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your well-being goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage

• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.

• Financial benefits for retirement and health savings

• Employee recognition programs

• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

About Choice Hotels Financial Performance

Please click here to review the highlights of our latest financial results.

*** This role is not eligible for sponsorship ***

#LI-REMOTE

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.