Account Management Project Specialist

AmerisourceBergen; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

AmerisourceBergen is seeking an Account Management Project Specialist to enhance client satisfaction through effective issue resolution and data analysis. This remote role involves collaborating with the Children’s Hospital of Philadelphia to ensure smooth operations and deliver impactful customer support. Ideal candidates will possess strong organizational and communication skills, along with relevant experience in healthcare finance.

Benefits

Comprehensive benefits package

Professional development resources

Flexible working hours

Qualifications

• 2+ years of experience in pharmacy or healthcare finance.
• Pharmacy technician certification preferred.
• Ability to perform intermediate data analysis using Excel.

Responsibilities

• Enhance client satisfaction by resolving delivery and contract inquiries.
• Develop long-term customer relationships and act as a liaison.
• Generate reports to support customer initiatives.

Skills

Organizational skills

Communication skills

Customer relations skills

Interpersonal skills

Time management skills

Proactive mindset

Education

Bachelor's degree in pharmaceutical purchasing or related field

Tools

Microsoft Office 365

PowerBI

CRM tools (Salesforce)

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Join our team as a Account Management Project Specialist, where you will play a crucial role in enhancing client satisfaction by resolving issues related to delivery, rebates, credits, and contract inquiries. Utilizing the extensive support resources at Cencora, you will collaborate with a dedicated team to ensure smooth operations. In this dynamic position, you will also source data and generate insightful reports to support customer initiatives and projects, making a meaningful impact on our clients' success.

This Position is remote supporting:

Children’s Hospital of Philadelphia

3401 Civic Center Boulevard

Philadelphia, PA 19104

Normal Working Hours are:

Monday through Friday, 8:00 AM to 5:00 PM, with occasional weekend or evening hours as needed for emergent business needs.

The Dedicated Account Specialist responds to Children’s Hospital of Philadelphia requests for issue resolution, including delivery, rebate and credits, and contract inquiries while utilizing the Cencora support resources network where necessary. This role sources data and generates appropriate reports in support of customer initiatives and projects.

• Develops and sustain long-term customer relationships while engaging customers at all levels, include senior levels of the customers organization to drive optimal experience.
• Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal Cencora stakeholders to effectively service the customer.
• Provides dedicated customer support, acts as a liaison, and points of escalation for the health system in working collaboratively with Cencora. (e.g., onboarding/offboarding, conversion activities, and process/policy/technology changes).
• Serves as the on-site subject matter expert (SME) for Cencora Ordering platforms and associated report generation and interpretation. Responsible for discussing new enhancements and functionality that will benefit the customer.
• Partners with external Children’s Hospital of Philadelphia representatives and internal Cencora support to ensure business goals are aligned and tracked.
• Meets with Children’s Hospital of Philadelphia stakeholders to establish mutually agreed upon timelines for reporting, metrics and progress updates.
• Participates in regularly required service compliance training. Completes all training on time.
• Delivers regular updates to Children’s Hospital of Philadelphia on resolved issues and status of critical back-ordered items. Reviews Cencora purchasing reports as well as pharmacy system reports for opportunities and summarizes into concise data for review by Children’s Hospital of Philadelphia and Cencora leadership.
• Participates in projects focused on Children’s Hospital of Philadelphia saving initiatives such as GPO, contract optimization, and/or inventory optimization. Discuss Cencora clinical solutions to Children’s Hospital of Philadelphia where applicable.
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate initiatives/milestones
• Performs related duties as assigned.
• Responsible for managing the following metrics for the Children’s Hospital of Philadelphia:
• Contract compliance reports.
• 340B savings reports (where applicable).
• Quarterly business review.
• Savings opportunity reports.

Requirements:

Normally requires broad training in fields such as pharmaceutical purchasing, pharmacy technician, supply chain, or similar vocations generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education. Pharmacy technician certification and/or experience as a pharmaceutical buyer highly preferred. Normally requires 2 plus years of experience within a pharmacy or healthcare finance department.

• Strong organizational skills; attention to detail
• Ability to communicate effectively both orally and in writing
• Strong customer relations skills
• Strong interpersonal skills
• Strong time management skills; ability to schedule customer appointments in advance
• Good understanding of specific business segment (U.S. health systems)
• Good understanding of Cencora Solutions support network, able to understand who can best resolve issues
• Possesses basic business acumen, with the ability to understand and interpret financial data related to customer accounts at a basic level. This includes handling accounting inquiries, interpreting contract modifiers, and analyzing customer performance as related to the above at a basic level
• Proactive mindset and critical thinking skills; anticipating the needs of the customer before issues progress
• Experience with Microsoft Office 365 suite (Excel, PowerPoint, Word, etc.) Intermediate experience with Microsoft Excel (ability to perform V-lookups, pivot tables, and other operations needed to perform intermediate data analysis)
• Experience with utilizing dashboards and internal resources to assess customer account health and determine appropriate action plans (e.g., PowerBI and CRM tools including Salesforce)

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Join our team as a Account Management Project Specialist, where you will play a crucial role in enhancing client satisfaction by resolving issues related to delivery, rebates, credits, and contract inquiries. Utilizing the extensive support resources at Cencora, you will collaborate with a dedicated team to ensure smooth operations. In this dynamic position, you will also source data and generate insightful reports to support customer initiatives and projects, making a meaningful impact on our clients' success.

This Position is remote supporting:

Children’s Hospital of Philadelphia

3401 Civic Center Boulevard

Philadelphia, PA 19104

Normal Working Hours are:

Monday through Friday, 8:00 AM to 5:00 PM, with occasional weekend or evening hours as needed for emergent business needs.

The Dedicated Account Specialist responds to Children’s Hospital of Philadelphia requests for issue resolution, including delivery, rebate and credits, and contract inquiries while utilizing the Cencora support resources network where necessary. This role sources data and generates appropriate reports in support of customer initiatives and projects.

• Develops and sustain long-term customer relationships while engaging customers at all levels, include senior levels of the customers organization to drive optimal experience.
• Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal Cencora stakeholders to effectively service the customer.
• Provides dedicated customer support, acts as a liaison, and points of escalation for the health system in working collaboratively with Cencora. (e.g., onboarding/offboarding, conversion activities, and process/policy/technology changes).
• Serves as the on-site subject matter expert (SME) for Cencora Ordering platforms and associated report generation and interpretation. Responsible for discussing new enhancements and functionality that will benefit the customer.
• Partners with external Children’s Hospital of Philadelphia representatives and internal Cencora support to ensure business goals are aligned and tracked.
• Meets with Children’s Hospital of Philadelphia stakeholders to establish mutually agreed upon timelines for reporting, metrics and progress updates.
• Participates in regularly required service compliance training. Completes all training on time.
• Delivers regular updates to Children’s Hospital of Philadelphia on resolved issues and status of critical back-ordered items. Reviews Cencora purchasing reports as well as pharmacy system reports for opportunities and summarizes into concise data for review by Children’s Hospital of Philadelphia and Cencora leadership.
• Participates in projects focused on Children’s Hospital of Philadelphia saving initiatives such as GPO, contract optimization, and/or inventory optimization. Discuss Cencora clinical solutions to Children’s Hospital of Philadelphia where applicable.
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate initiatives/milestones
• Performs related duties as assigned.
• Responsible for managing the following metrics for the Children’s Hospital of Philadelphia:
• Contract compliance reports.
• 340B savings reports (where applicable).
• Quarterly business review.
• Savings opportunity reports.

Requirements:

Normally requires broad training in fields such as pharmaceutical purchasing, pharmacy technician, supply chain, or similar vocations generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education. Pharmacy technician certification and/or experience as a pharmaceutical buyer highly preferred. Normally requires 2 plus years of experience within a pharmacy or healthcare finance department.

• Strong organizational skills; attention to detail
• Ability to communicate effectively both orally and in writing
• Strong customer relations skills
• Excellent follow-up skills
• Strong interpersonal skills
• Strong time management skills; ability to schedule customer appointments in advance
• Good understanding of specific business segment (U.S. health systems)
• Good understanding of Cencora Solutions support network, able to understand who can best resolve issues
• Possesses basic business acumen, with the ability to understand and interpret financial data related to customer accounts at a basic level. This includes handling accounting inquiries, interpreting contract modifiers, and analyzing customer performance as related to the above at a basic level
• Proactive mindset and critical thinking skills; anticipating the needs of the customer before issues progress
• Experience with Microsoft Office 365 suite (Excel, PowerPoint, Word, etc.) Intermediate experience with Microsoft Excel (ability to perform V-lookups, pivot tables, and other operations needed to perform intermediate data analysis)
• Experience with utilizing dashboards and internal resources to assess customer account health and determine appropriate action plans (e.g., PowerBI and CRM tools including Salesforce)

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail] . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: Value Apothecaries Inc

About the company

AmerisourceBergen Corporation is an American drug wholesale company that was formed by the merger of Bergen Brunswig and AmeriSource in 2001.

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