Account Management Director
Alisha Hargrove
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Benefits offered by this job
Job summary
Qualifications
- Minimum of 10 years in Finance, Sales, Operations, Marketing, or Customer Acquisition.
- 5 years of team leadership experience.
- Strong ability to drive process improvements.
Responsibilities
- Lead and manage Account Management teams.
- Cultivate customer relationships to drive revenue.
- Design processes to enhance customer experiences.
Skills
Tools
Job description
Join a premier client supported by Sourceowls, revolutionizing AP Payments as a Service with a focus on embedded B2B payments. Embrace the opportunity to shape the future of finance with a dynamic team dedicated to simplifying payment processes and maximizing cash flow efficiency.
At our client's forefront is a vision where finance leaders focus solely on "what" to pay, while their innovative software seamlessly manages the "how" and "when."
As a major disruptor in B2B Payments and Fintech, our client boasts an impressive track record of over 100% annual revenue growth. With substantial backing from renowned investors like JP Morgan, Discover, NBH Bank, Mendon Venture Partners, and Valley Bankmany of whom are also esteemed customers and partnersour client is poised for exponential expansion.
Role Overview:
Lead the charge in shaping our company's growth trajectory and elevating the customer experience to new heights. Champion a customer-centric ethos throughout the organization, meticulously overseeing the customer lifecycle to ensure unparalleled satisfaction and unwavering value demonstration.
Key Responsibilities:
- Spearhead the formation and management of Account Management teams
- Cultivate and fortify customer relationships to drive revenue growth and deliver exceptional service
- Showcase portfolio insights and industry best practices to clients
- Effectively relay customer feedback and requirements internally to align cross-functional teams
- Design and implement processes to standardize and enhance customer experiences
- Collaborate closely with Sales and Marketing teams to facilitate seamless onboarding experiences for clients
Requirements:
- A minimum of 10 years of experience in Finance, Sales, Operations, Marketing, or Customer Acquisition/Retention/Satisfaction
- Demonstrated leadership acumen with at least 5 years of team leadership experience
- Proficiency in driving process improvements to optimize operational efficiency
- Exceptional organizational, analytical, and time management skills
- Proficient in Microsoft Office Suite
- Ability to thrive in a diverse work environment with minimal supervision
- Strong problem-solving abilities coupled with excellent communication skills
- Proven track record of meeting and exceeding revenue targets
- Thrive in a fast-paced startup environment alongside seasoned industry leaders
- Engage with cutting-edge technologies and drive measurable impact
- Participate in quarterly virtual team-building activities and monthly team lunches
- Competitive salary coupled with equity opportunities
- Comprehensive medical, dental, and vision coverage
- Embrace a flexible vacation policy to maintain a healthy work-life balance
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