Account Handler

hyperiongrp; Lakeside (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

Howden is seeking an Account Handler to join our Private Clients team in Colorado. This office-based role focuses on building relationships with a book of high-net-worth clients and collaborating with insurers and colleagues to meet objectives.

You will develop your knowledge toward the Cert CII, deliver exceptional service, and identify cross-sell opportunities while ensuring compliance with FCA, GDPR, and anti-money-laundering regulations.

Qualifications

• 2+ years’ experience in private client insurance or similar role.
• Excellent written and verbal communication skills.
• Cert CII qualified or actively working toward.

Responsibilities

• Cultivate relationships with current clients, delivering outstanding service.
• Attend client meetings, take notes, liaise with insurers, and manage renewal presentations and terms.
• Identify opportunities for cross-selling and expanding existing accounts.
• Adhere to FCA principles, GDPR, and anti-money laundering regulations to protect client interests.
• Work toward obtaining the Cert CII qualification.

Skills

Client relations

Communication skills

Cert CII

High-net-worth clients

Account management

Relationship building

Active listening

Professional development

Education

Cert CII qualification

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role Purpose

We are actively looking for an Account Handler to join our growing Private Clients team. This is a great office-based opportunity to join a highly successful team and develop your experience and career within High-net-worth insurance. You will be responsible for building relationships with an existing book of clients and working closely with the wider team to achieve objectives.

This role offers the chance to contribute meaningfully to a collaborative and client-focused environment, where trusted relationships and exceptional service are at the heart of what we do.

If you are looking for a role where you can make a significant impact, this is the perfect opportunity for you!

Key Accountabilities

• Cultivate positive relationships with current clients, guaranteeing their needs are fulfilled with outstanding service.
• Attend client meetings, take comprehensive notes, communicate with insurers, and handle renewal presentations and terms.
• Keep collection specifications updated and meticulously maintained.
• Identify and explore opportunities for existing clients, striving for the best possible outcomes. For example, recognising when a private client may benefit from a commercial policy.
• Expand your insurance knowledge and work towards acquiring your Cert CII qualification.
• Advise clients on products and solutions, considering their needs and referring found opportunities to the appropriate teams.
• Deliver on cross sales targets set and contribute to the success of the team.
• Identify clients that need a rebuilding cost survey and contents/art/jewellery valuations.
• Undertake market analysis to secure the most competitive terms.
• Ensure timely premium collection and adherence to processes and procedures.
• Deliver on cross sales targets set and contribute to the success of the team.
• Identify clients that need a rebuilding cost survey and contents/art/jewellery valuations.
• Undertake market analysis to secure the most competitive terms.
• Ensure timely premium collection and adherence to processes and procedures.
• Adhere to FCA principles, Howden service standards, accepted market practices, and the CII Code of Ethics to protect client interests.
• Align with GDPR regulations to maintain accurate record-keeping and client communication.
• Adhere to the Bribery Act 2010, sanctions regulations, and anti-money laundering regulations, acting with transparency and responsibility.

Skills & Experience

• 2+ years’ experience
• Excellent communication skills both written and verbal
• Cert CII qualified or working towards
• Proven experience in building and nurturing lasting relationships with Private or High-Net-Worth clients through trust, empathy, and attentive service.
• A passion for delivering thoughtful, high-quality service with care.
• Ability to collaborate closely with colleagues to manage larger accounts from inception to completion.
• Tenacity and business curiosity, allowing you to seek out and capitalise on opportunities.
• A willingness to learn and adapt, as every single day will present new challenges and opportunities.
• Consultative skills, including effective questioning and active listening.
• Excellent communication skills both written and verbal.
• Committed to continuous professional development through eLearning and qualifications.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Permanent