Account Growth & Retention Specialist

Onealmfgservices; La Mirada (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

United Performance Metals in La Mirada, CA is seeking an Account Manager to serve customers by completing new account setup, preparing quotations, and processing orders with emphasis on top-notch service. You will build relationships with existing and new customers, develop prospects, and analyze accounts to drive targeted action plans, while coordinating with internal teams to optimize costs.

This on-site role emphasizes proactive outreach, accurate pricing, and clear communication to ensure

Qualifications

• Experience handling new account setup and quotations.
• Strong customer service and relationship-building skills.
• Ability to develop prospects and build new accounts.

Responsibilities

• Complete new account setup and prepare quotations.
• Enter orders and resolve customer issues.
• Maintain top-notch customer service.
• Develop prospects and build new accounts.
• Perform detailed account analysis to guide action plans.
• Layout materials and determine processing costs.
• Execute outbound sales campaigns.
• Contact prospective customers and maintain communication.
• Monitor market trends and adjust sales efforts.
• Collect and share sales intelligence within the company.

Skills

Customer service

Account management

Sales prospecting

Communication

Team player

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Serves customers by completing new account setup, preparing quotations to customers, order entry, resolving customer complaints and maintaining top notch customer service.
• Contributes to customer retention by strengthening and developing relationships with existing and new customers.
• Develop prospects and build new accounts.
• Detailed account analysis to develop action / development plans for specified accounts.
• Material layout and determining associated processing costs.
• The execution of outbound sales campaigns.
• Contacts prospective customers and maintains regular communication with existing accounts.
• Monitor market trends and adjust sales efforts accordingly.
• The collection and dissemination of relevant sales intelligence from all sales activities. This includes entry of relevant information into system and communication to relevant parties / individuals in the company.

Starting Salary: 60,000- 65,000 per year

BENEFITS:

Competitive Premiums on Health and Dental Insurances

No Premium on Eye Insurance for team members

Paid Holidays

401k Match

Quarterly Bonus Program

Scholarships for family members of full time team members

• Wellness program and annual fitness reimbursement

Qualifications

Behaviors

Required

Team Player

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.