Account Growth & Renewals Specialist

Lcptracker,-Inc.; Fenton (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

10 Paid Holidays

401k Plan with up to 4% company match

Medical Benefits (Health, Vision and…)

Life Insurance (company paid)

Long-Term Disability and Short-Term…

Employee discounts and perks program

Job summary

LCPtracker, Inc. is a cloud-based SaaS provider focused on labor compliance for public works construction projects.

The Account Management Specialist supports client retention and revenue growth by coordinating renewals, scheduling meetings, and maintaining CRM records in a high-contact, fast-paced environment. Based in the Fenton, MI office, this role emphasizes organization, proactive follow-up, and cross-functional teamwork with Customer Success, Support, Sales, Finance, and Product teams to

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years of experience in customer success, account management, client services, sales support, revenue support, or another customer-facing role.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Experience using CRM platforms such as Salesforce, HubSpot, Dynamics, or similar systems.
• Strong attention to detail, follow-through, and accountability.
• Preferred experience supporting SaaS, software, or technology customers.
• Experience with contract renewals, invoicing processes, revenue retention activities, or expansion workflows.
• Familiarity with subscription-based business models.
• Experience working with enterprise, government, public-sector, or compliance-oriented customers.

Responsibilities

• Schedule client meetings, business reviews, renewal discussions, product demonstrations, and follow-up calls.
• Prepare agendas, meeting materials, internal notes, and follow-up communications.
• Maintain regular client touchpoints and follow-up activities on behalf of assigned Account Managers.
• Renewals Management: Track upcoming contract renewals and coordinate outreach activities.
• Support renewal workflows, documentation, internal tracking, and client communications.
• Follow up with customers regarding renewal agreements, signatures, purchasing approvals, and next steps.
• Coordinate product demonstrations and discovery calls for additional products, features, modules, or services.
• Track opportunity progression within CRM systems and help maintain accurate next steps.
• Assist with follow-up communications regarding past-due invoices and billing implications.
• Coordinate with Finance to ensure accurate account records and contacts.

Skills

Customer Focus

Relationship Building

Communication

Organization

Time Management

Attention to Detail

Proactive Follow-Up

Problem Solving

Team Collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

HubSpot

Dynamics

Job description

LCPtracker, Inc. is a cloud-based SaaS provider focused on labor compliance for public works construction projects.

The Account Management Specialist supports client retention and revenue growth by coordinating renewals, scheduling meetings, and maintaining CRM records in a high-contact, fast-paced environment. Based in the Fenton, MI office, this role emphasizes organization, proactive follow-up, and cross-functional teamwork with Customer Success, Support, Sales, Finance, and Product teams to