Account Expansion Specialist

Fire Protection Services, LLC; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Fire Protection Services, LLC is looking for an Account Expansion Specialist to enhance revenue from existing customer accounts. The selected candidate will drive growth by actively engaging with clients and identifying upsell opportunities while working closely with Sales and Operations teams.

We welcome individuals who excel in relationship-building and possess strong communication skills. This role is vital for maintaining exceptional customer service standards and ensuring client satisfaction.

Qualifications

• Experience in sales or account management.
• Ability to identify and close expansion opportunities.
• Strong communication and relationship-building skills.

Responsibilities

• Drive account growth by engaging existing customers.
• Identify upsell and expansion opportunities.
• Educate customers on recommended services.

Skills

Sales experience

Customer-facing experience

Excellent communication skills

Relationship-building skills

CRM experience

Job description

Do you love spotting opportunities, growing relationships, and helping customers get the most out of their services? Do you thrive when you can connect with clients, offer solutions, and drive results every day? Then this is the role for you.

Fire Protection Services, LLC is seeking an Account Expansion Specialist to grow revenue within existing customer accounts. At FPS, strong relationships and exceptional service set us apart. If you enjoy building connections, uncovering opportunities, and collaborating with a high-performing team, we want you on our team.

Job Summary

Drive account growth by engaging existing customers, identifying service opportunities, and expanding account scope. Partner with Sales, Operations, and Service Teams to ensure opportunities are executed efficiently and customers receive exceptional service. Route selling approach visiting 30+ current customers weekly where upsell there are additional services to be added.

What You’ll Do

• Proactively uncover upsell and expansion opportunities
• Review accounts, inspections, and compliance needs to identify gaps
• Educate customers on recommended services and solutions
• Generate qualified opportunities and coordinate with Sales and Operations
• Present proposals and follow up to close additional revenue
• Maintain accurate records in CRM and sales tracking tools
• Route Selling Approach

What We’re Looking For

• Sales, account management, or customer-facing experience
• Strong ability to identify and close expansion opportunities
• Excellent communication and relationship-building skills
• Customer-focused with strong follow-through
• Independent and team-oriented
• CRM experience preferred

Our Core Mindsets

• Relentless Hustle – Take ownership and deliver results
• Relationships First – Build trust through service and care
• Better Together – Collaborate to win as a team
• Ever Evolving – Learn, adapt, and improve

About Fire Protection Services, LLC

Founded in 1988, FPS was one of the first companies to combine fire sprinkler and fire protection inspections—helping clients save money while protecting property and lives. Today, FPS is one of Georgia’s fastest‑growing fire and life safety companies.

FPS is an equal employment opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.