Account Executive – WMS Aftersales - Atlanta, GA

Interlake Mecalux, Inc.; Atlanta (GA); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

401(k) plan

Paid holidays and PTO

Medical, dental and vision

Job summary

Interlake Mecalux, Inc. in Atlanta, GA, is seeking an Account Executive – WMS Aftersales to manage and grow relationships with existing customers after implementation. You will identify upsell opportunities, coordinate with engineering and operations, and drive aftersales solutions across the lifecycle.

The role requires strong logistics knowledge, consultative selling and willingness to travel up to 25% of the time, with optional telework 1-2 days weekly from the Atlanta office.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Supply Chain or related field.
• Strong knowledge of logistics and warehousing concepts.
• Experience selling WMS software or enterprise software a plus.
• Willingness to travel up to 25% across the US.

Responsibilities

• Build and maintain long-term relationships with existing WMS software customers.
• Identify upsell opportunities for upgrades, modules, licenses, and services.
• Lead proposals, pricing, and contract negotiations with customers.
• Coordinate with Software Engineering and Operations to deliver solutions.
• Maintain accurate CRM records and support marketing events.

Skills

Consultative selling

Communication

Presentation

Negotiation

Travel readiness

WMS software experience

Growth mindset

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Supply Chain

Job description

Job offer: Account Executive – WMS Aftersales

Department:

Software

Location:

Atlanta, GA

Job Description:

The Account Executive – WMS Aftersales role is part of the Software Sales team and is responsible for managing and developing relationships with existing customers throughout the lifecycle of their WMS software solutions. This role focuses on identifying customer needs after implementation and developing opportunities for additional software solutions, upgrades, services, support, and maintenance.
The role is based in our Atlanta, GA office, with potential for 1-2 days per week telework. It reports to our Software Sales Manager, who is based in the same office.
Responsibilities:

• Build and maintain strong, long-term relationships with existing WMS software customers, acting as a trusted commercial point of contact throughout the customer lifecycle. Proactively engage with customers to understand their evolving business, operational, and software needs and identify opportunities for account development and growth.
• Identify, develop, and manage opportunities for software upgrades, enhancements, additional modules, licenses, support services, maintenance agreements, and other aftersales offerings, with a focus on upselling and cross-selling within existing accounts.
• Manage the aftersales sales process from opportunity identification and qualification through proposal, negotiation, contract completion, and follow-up. Develop and maintain a robust pipeline of qualified opportunities within assigned customer accounts.
• Conduct consultative customer meetings to assess requirements, understand business challenges, and recommend appropriate WMS software solutions and services. Maintain a strong understanding of WMS software capabilities, industry trends, customer expectations, and competitive solutions.
• Prepare technical and commercial proposals based on customer requirements, ensuring accurate scope, specifications, pricing, and delivery expectations. Lead customer presentations, proposal clarification meetings, commercial discussions, and contract negotiations, coordinating with internal resources as required.
• Coordinate closely with Software Engineering, Operations, and other internal departments to ensure appropriate technical and operational support for customer opportunities and to deliver effective solutions aligned with customer requirements.
• Monitor customer satisfaction, proactively address commercial concerns, and gather customer feedback. Communicate relevant insights to Management, Software Engineering, Product Development, and other internal teams to support continuous improvement and future product development.
• Maintain accurate and up-to-date customer, opportunity, quotation, contract, and order information in the company's CRM system.
• Support customer meetings, workshops, trade shows, and other marketing or commercial events as required, representing the company and its WMS software solutions professionally.
• Travel to customer sites across the US to conduct customer meetings, assessments, presentations, workshops, and other business activities as needed to close business.
• Bachelor's Degree inEngineering, Computer Science, Supply Chain, ora related field.
• Strong knowledge oflogistics and warehousingconcepts and processes.
• Strong consultative selling, communication, presentation, and negotiation skills.
• Ability and willingnessto travel throughoutthe US, upto 25% ofthe time. Ability and willingness to work out of our Atlanta, GA office when not traveling for business.
• Experience working with or selling WMS software, warehouse automation, logistics solutions, orother enterprise softwaresolutions is a plus.

Interlake Mecalux offers:

• Competitive compensation.
• Become part of an industry leading dynamic team with a high focus on delivering results and continuous improvement.
• 401(k) plan with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating.
• Paid Holidays and Paid Time Off with the option to cash out unused PTO every year.
• Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits.
• Opportunities for career development and advancement; specialize in specific areas or gain new skills in different departments.