Account Executive, Ticket Sales (58324)

Diamond Baseball Holdings; Norfolk (VA); On-site; USD 35,000 - 40,000; Full time

Job summary

The Norfolk Tides, Triple-A affiliate of the Baltimore Orioles, seek an Account Executive to join the Ticket Sales Team in Norfolk, VA. You will generate new business, engage fans, and deliver outstanding service to ensure fan retention and strong revenue.

As part of Diamond Baseball Holdings, you’ll work in a collaborative, growth‑oriented environment. A Bachelor’s degree or equivalent experience, plus a genuine sales drive, will help you build lasting relationships and meet seasonal targets.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of 6 months of sales or customer service experience.
• Proven track record in sales and building quality relationships, preferably within sports.
• Friendly and professional telephone manner.
• Strong desire to learn about our business and grow your professional career.
• Ability to express ideas verbally and in writing.
• Positive attitude and adaptability to schedule.
• Other duties as assigned.

Responsibilities

• Represent the organization with the utmost professionalism in the community.
• Generate new business by prospecting, cold calling, appointments, stadium tours, and attending networking/community events.
• Renew all group, and hospitality/suite clients.
• Work closely with sales and marketing to develop compelling sales programs for long-term sustainability.
• Track activity through CRM, maintain records for leads and account status.
• Meet and/or exceed personal sales goals.
• Meet and/or exceed daily and weekly outbound call/appointment minimums.
• Contribute to overall operation by assisting in other areas when needed.

Skills

Sales experience

Customer service

Communication skills

Telephone manner

Positive attitude

Flexible schedule

Education

Bachelor's Degree or equivalent work experience

Job description

Job Details: Job Location: Norfolk, VA 23510, Salary Range: $35,000.00 - $40,000.00 Salary/year, About the Norfolk Tides:

The Norfolk Tides, Triple-A affiliate of the Baltimore Orioles, bring championship-caliber baseball to Harbor Park. With a scenic riverfront setting and a strong commitment to community engagement, the Tides offer a premier fan experience. As part of Diamond Baseball Holdings (DBH), the Tides are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.

About Diamond Baseball Holdings:

Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.

With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.

Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.

Norfolk Tides are actively seeking an Account Executive to join their highly dynamic Ticket Sales Team. We believe that Ticket Sales is a vital part of our team's performance, and our Account Executives play a critical role in that success. We are looking for someone who is interested in growing within the sports industry and curious to learn the inner workings of our business at every level. If this sounds like you, then you know Ticket Sales is the best place to start your career. The individual in this position is expected not only to be an exceptional salesperson but also to deliver outstanding customer service to all clients to ensure fan retention and to establish a positive experience with the brand.

Essential Duties and Responsibilities

• Represent the organization with the utmost professionalism in the community
• Generate new business by prospecting, cold calling, appointments, stadium tours, and attending networking/community events
• Renew all group, and hospitality/suite clients
• Work closely with sales and marketing departments to develop compelling sales programs and components focused on long-term business sustainability
• Track activity through dedicated CRM, preparing and maintaining records for sales leads and account status
• Meet and/or exceed personal sales goals
• Meet and/or exceed daily and weekly outbound call/appointment minimums
• Contribute to overall operation by "answering the call" when assistance is needed in another area of our operation

Qualifications: Qualifications

• Bachelor's Degree or equivalent work experience
• Minimum of 6 months of sales or customer service experience
• Demonstrate a proven track record in sales and building quality relationships, preferably within the sports industry
• Have a friendly and professional telephone manner
• Strong desire to learn about our business and grow your professional career
• Ability to effectively express ideas verbally and in writing
• Possess a positive attitude
• Maintain a flexible work schedule
• Other duties as assigned