Account Executive, SMB

Jobtailor; Austin (TX); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Jobtailor is seeking an SMB Channel Sales professional in Austin to build and close a rapid SMB pipeline through partner channels, inbound leads, and proactive outreach. You will onboard franchisees and merchants, ensure timely delivery of terms, and optimize onboarding for a fast time-to-live experience.

You will design market-specific campaigns, track performance metrics, and establish scalable processes as the first SMB Channel Sales hire. Hybrid work and 10% travel are expected.

Qualifications

• 2+ years of experience in SMB sales, channel sales, or partner-driven business development; restaurant sales experience preferred.
• Track record of managing high-volume, high-velocity sales pipelines with strong lead-to-close conversion.
• Experience with inbound lead management and proactive outbound/cold outreach.

Responsibilities

• Build, manage, and close SMB pipeline through partner channels
• Acquire and onboard SMB merchants, including franchisees of national restaurant brands, through partner channels, inbound leads, and cold outreach
• Ensure on-time, in-full delivery of partnership deal terms
• Establish and monitor performance metrics to ensure commitments are met
• Design and execute market-specific campaigns to drive merchant acquisition within targeted geographies or partner networks
• Manage a high-velocity pipeline of inbound SMB leads and optimize lead-to-live-merchant conversion
• Conduct proactive cold outreach to SMB merchants and franchisees
• Guide merchants through onboarding for fast time-to-launch and a strong first experience
• Track and report channel performance, including lead volume, conversion, and time-to-onboard
• Establish repeatable processes and best practices as the first hire on the SMB Channel Sales team

Skills

SMB sales

Channel sales

Lead-to-close

Outbound outreach

Data fluency

Job description

• Build, manage, and close SMB pipeline through partner channels


• Acquire and onboard SMB merchants, including franchisees of national restaurant brands, through partner channels, inbound leads, and cold outreach


• Ensure on-time, in-full delivery of partnership deal terms


• Establish and monitor performance metrics to ensure commitments are met


• Design and execute market-specific campaigns to drive merchant acquisition within targeted geographies or partner networks


• Manage a high-velocity pipeline of inbound SMB leads and optimize lead-to-live-merchant conversion


• Conduct proactive cold outreach to SMB merchants and franchisees


• Guide merchants through onboarding for fast time-to-launch and a strong first experience


• Track and report channel performance, including lead volume, conversion, and time-to-onboard


• Establish repeatable processes and best practices as the first hire on the SMB Channel Sales team

Requirements

• 2+ years of experience in SMB sales, channel sales, or partner-driven business development — restaurant sales experience is preferred


• Track record of managing high-volume, high-velocity sales pipelines with strong lead-to-close conversion


• Experience with inbound lead management and proactive outbound/cold outreach


• Data fluency, including tracking performance metrics and identifying conversion trends


• Self-starter energy and comfort with ambiguity


• Ability to travel approximately 10% for quarterly partner reviews


• In-office attendance in the Austin office is required on Monday, Tuesday, and Thursday


• Must be comfortable complying with Upside’s hybrid work policy


• Must answer whether immigration sponsorship or support will be required to work in the United States

Core Competencies

Demonstrates expertise in SMB sales and channel management, with a strong focus on lead conversion and performance metrics. Proven ability to design and execute targeted campaigns for merchant acquisition and optimize onboarding processes.

Highest-signal resume keywords

• SMB Sales Experience


• Channel Sales Management


• Lead-to-Close Conversion


• Performance Metrics Tracking


• Proactive Outbound Outreach

Hard Skills

• Sales Pipeline Management


• Lead Management


• Data Fluency


• Market-Specific Campaign Design


• Onboarding Process Optimization

Soft Skills

• Self-Starter Energy


• Comfort with Ambiguity

Industry Keywords

• Partner Channels


• Merchant Acquisition


• Franchisee Engagement


• High-Velocity Sales


• Restaurant Sales Experience