Account Executive - Retention

PetPlace; Arlington (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

PetPlace is looking for an Account Executive - Retention to drive customer retention and revenue growth through effective client management. The ideal candidate will have a background in veterinary sales and demonstrate exceptional communication skills. This remote position includes benefits such as healthcare and career growth opportunities within a pet-friendly environment.

Benefits

Healthcare

Parental leave

Career growth opportunities

Pet-friendly environment

Qualifications

• Four years of experience in veterinary clinics, animal welfare, sales, or related fields.
• Communication skills and ability to manage high call volumes.
• Willingness to travel up to 50%.

Responsibilities

• Manage relationships with existing clients to exceed expectations.
• Drive retention and meet sales targets through upselling.
• Collaborate with internal teams for seamless service delivery.

Skills

Communication

Sales Management

Client Relationship Management

Customer Support

Market Trend Analysis

Education

Associate’s degree in veterinary technology or animal health

Tools

CRM software

Job description

Join to apply for the Account Executive - Retention role at PetPlace.

Established in 2021, Independence Pet Holdings is a corporate holding company managing a diverse portfolio of modern pet health brands and services across North America, including insurance, pet education, and lost recovery services.

PetPlace, a subsidiary of IPH, is building a digital pet e-commerce platform to connect services such as adoption, lost pet recovery, and insurance, making pet care easier.

Job Summary

The Account Executive - Retention focuses on driving customer retention and growth within existing accounts while achieving sales targets. The ideal candidate manages client relationships, identifies upselling opportunities, and ensures long-term satisfaction.

Location

Remote

Primary Responsibilities

• Manage relationships with existing clients to exceed expectations.
• Drive retention and meet sales targets through upselling and cross-selling.
• Create and implement sales strategies and client presentations.
• Negotiate contract renewals to maintain relationships.
• Collaborate with internal teams for seamless service delivery.
• Monitor KPIs to assess account health and identify improvements.
• Provide exceptional customer support.
• Track and report account activities using CRM software.
• Stay updated on market trends and competitors.
• Maintain knowledge of company products and services.
• Travel to industry conferences and client locations as needed.

Requirements

• Four years of experience in veterinary clinics, animal welfare, sales, or related fields.
• Associate’s degree in veterinary technology, animal health, or equivalent work experience.
• Up to 50% travel required.
• Excellent communication skills, ability to manage high call volumes, and prioritize tasks.

Additional Information

Benefits include healthcare, parental leave, career growth opportunities, and pet-friendly environment.

Employment type: Full-time, Seniority level: Not Applicable, Industry: Insurance, Job function: Sales and Business Development.

This job is active and not expired.