Account Executive, Membership Services

Minnesota Timberwolves; Minneapolis (MN); On-site; USD 43,000 - 58,000; Full time

Job summary

The Minnesota Timberwolves seek a results-driven sales professional to renew and grow season memberships, focusing on building strong client relationships and expanding the business portfolio. You will engage prospects, schedule meetings, and manage ongoing communications to maximize revenue.

Responsibilities include upselling Premium Seating and Group Tickets, maintaining CRM records, and participating in ongoing training. Flexible hours, including evenings, weekends, and events, are expected.

Qualifications

• Strong written and verbal communication skills.
• Ability to establish effective client and interdepartmental relationships, manage multiple client contacts and projects, and drive business.
• Able to interface with colleagues, senior executives, and clients effectively and personably, recognizing the need to adjust communication style according to the audience.
• Ability to tactfully handle and resolve issues and follow up accordingly.
• Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
• Knowledge of CRM is strongly preferred.
• Able to work flexible hours including nights, weekends and holidays.
• Ability to work well on a team and independently.
• Ability to manage specific processes and tasks in the department under supervision.

Responsibilities

• Provide an exceptional level of customer service while educating and implementing member program activation for all assigned members.
• Renew and grow the designated business portfolio within all assigned season ticket members.
• Cold call, attend charity events and networking events, conduct professional meetings with potential prospects.
• Grow current accounts by selling Premium Seating and Group Tickets.
• 60+ calls, 50+ emails, 5+ set/completed appointments, 5+ handwritten cards weekly; contact every 60 days.
• Generate new sales revenue by adding new clients to business portfolio.
• Participate in Timberwolves & Lynx training programs.
• Document all communications with clients in CRM.

Skills

Communication skills

CRM knowledge

Microsoft Office

Client relationships

Team player

Adaptability

Education

Bachelor’s degree or equivalent experience

Job description

Why Join the Pack?

We understand that to win championships, it starts with the people. We’re all teammates with a united focus on fostering an inclusive winning culture that empowers, values and recognizes each other. Because working together is how we do what’s right for the communities we live, work and play in. It’s how we innovate, learn and grow as individuals and as a group. And it’s how we elevate lives through the power of basketball.

Why Join the Pack?

We understand that to win championships, it starts with the people. We’re all teammates with a united focus on fostering an inclusive winning culture that empowers, values and recognizes each other. Because working together is how we do what’s right for the communities we live, work and play in. It’s how we innovate, learn and grow as individuals and as a group. And it’s how we elevate lives through the power of basketball.

Position Summary/Objective

The primary focus of this position is to develop and nurture client relationships with the focus on renewing and growing season memberships for the Minnesota Timberwolves & Lynx.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

• Provide an exceptional level of customer service while educating and implementing member program activation for all assigned members.
• Renew and grow the designated business portfolio within all assigned season ticket members.
• Cold call, attend charity events and networking events, conduct professional meetings with potential prospects.
• Grow current accounts by selling Premium Seating and Group Tickets.
• Responsible for 60+ calls, 50+ emails, 5+ set/completed appointments, 5+ handwritten cards and at least 1 surprise & delight per week. Account Executive must also have contact with their clients every 60 days.
• Generate new sales revenue by adding new clients to business portfolio.
• Participate in the Timberwolves & Lynx on-going training programs.
• Document all communications with clients in CRM.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

Knowledge, Skills, Abilities & Other

• Strong written and verbal communication skills required.
• Ability to establish effective client and interdepartmental relationships, manage multiple client contacts and projects, and drive business.
• Able to interface with colleagues, senior executives, and clients effectively and personably, recognizing the need to adjust communication style according to the audience.
• Ability to tactfully handle and resolve issues and follow up accordingly.
• Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
• Knowledge of CRM is strongly preferred.
• Able to work flexible hours including nights, weekends and holidays.
• Ability to work well on a team and independently.
• Ability to manage specific processes and tasks in the department under supervision.

Experience

Minimum one (1) years of Sales and Service experience preferred. Experience working in the business side of a professional, minor league or college team is preferred.

Education

Bachelor’s degree or equivalent experience preferred.

Supervisory Responsibility, if any

This position does not have supervisory responsibility.

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:30AM-5:30PM. In addition to working office hours staff may be required to work Timberwolves & Lynx home games, member events and meetings, and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Work is generally performed within an office environment with standard office equipment available. This job also operates in a sports arena which includes bleachers/steps as well as moderate to high levels of noise.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate

Benefits & Compensation

Sales Compensation: The base salary range for this non-exempt role will be: $50,000 with the opportunity to earn bonus and commission. Total compensation & offer package will include the following:

Benefits: Regular full-time employees have access to medical, dental, and vision plans, health saving accounts with an employer contribution, flexible spending accounts, 401(k) plan, and life and accidental death & dismemberment (AD&D) insurance. Additional benefits may include employer-paid short/long-term disability plans, generous fitness and well-being benefits, work-related reimbursements, and fully paid family/caregiver leave. Regular full-time employees start with 11 Holidays, at least 20 paid PTO days, 2 Volunteer days, and 4 Personal Holidays in each calendar year.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization

Our DEI Commitment

Our Diversity, Equity, and Inclusion initiatives reflect our nature as a Pack. Each one is defined by our collective strength and effort to move everyone forward. Through DEI, we speak up against social injustices, marginalization, and oppression, provide equal opportunities, embrace the differences of others, and create an environment where everyone feels accepted and welcome. Together, we empower each other to be champions of change, help put those around us in a position to win and use our voices for good. As an organization, we’re proud to commit to accountability, transparency, change, and building DEI into everything we do; because when we do, our community becomes stronger.

E-Verify Statement

We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot prove this, we will give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action might be taken against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.