Account Executive Large Market

Capital Blue Cross; United States; Hybrid; USD 75,000 - 110,000; Full time

Job summary

Capital Blue Cross in Harrisburg, PA seeks an Account Executive to retain and manage large market accounts (100–499 contracts) within the 21-county service area. You will analyze market dynamics, present strategies to clients, and coordinate with brokers and internal teams to meet sales and earnings targets.

In this hybrid role, you will handle renewals, proposals, and client meetings while maintaining licensure and staying informed about regulatory requirements.

Qualifications

• Achieves annual retention goals and financial objectives across assigned accounts.
• Works with brokers/consultants to execute strategies for mutual customers.
• Collaborates with internal Capital Blue Cross support to achieve retention and profit objectives.
• Prepares proposals, RFP responses, and client, broker, and consultant presentations.
• Completes renewal paperwork and other reports timely and accurately.
• Maintains current licensure and certifications as required by the State and Capital Blue Cross.

Responsibilities

• Achieves annual retention goals and financial objectives across assigned accounts.
• Works with brokers/consultants to successfully execute strategies for mutual customers.
• Collaborates with appropriate internal support to achieve retention and profit objectives.
• Partners with internal and external product, service and sales support areas to implement solutions for group customers.
• Prepares proposals, RFP responses, and client, broker, and consultant presentations.
• Completes renewal paperwork and other reports timely and accurately.
• Assists with identification of tactical issues and coordinates with support functions when needed.
• Provides standard and ad hoc reporting to assigned accounts and brokers/consultants.
• Conducts formal employee group and open enrollment meetings as needed.
• Develops relationships with internal partners to maximize customer satisfaction and growth.

Skills

Communication skills

Interpersonal skills

Analytical skills

Relationship building

Time management

Problem solving

Professional image

Job description

Position Description

Base pay is influenced by several factors including a candidate's qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market-driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it's why our employees consistently vote us one of the "Best Places to Work in PA."

This position is responsible for the retention and management of large market accounts (100 to 499 contracts) within the 21-county Capital Blue Cross service area, and specialty products offered by our subsidiaries. The position requires knowledge of all Capital financial arrangements, products, services, and management reports. The Account Executive must have the ability to analyze, interpret, and present alternative strategies to direct prospects to assist them in meeting their health insurance coverage needs. An understanding of market dynamics and our competitors is a must. Effectively planning and performing all administrative duties is also required of the position, while working to meet and exceed sales and unit goals.

Responsibilities and Qualifications

• Achieves annual retention goals and financial objectives across assigned accounts.
• Works with brokers/consultants to successfully execute strategies for mutual customers.
• Collaborates with appropriate support within Capital Blue Cross to achieve retention and profit objectives.
• Partner with internal and external product, service and sales support areas (e.g. product specialists for vision, dental, pharmacy, clinical management, wellness; sales operations; marketing and labor) to implement and monitor the most appropriate solutions for group customers.
• Prepares proposals, RFP responses, and client, broker, and consultant presentations.
• Completes renewal paperwork and other reports as required by management timely and accurately.
• Assists with identification of tactical issues related to assigned accounts and hands off issues to support functions (e.g. Group Services) when appropriate.
• Provides standard and ad hoc reporting to assigned accounts and brokers/consultants.
• Conducts formal, customized employee group and open enrollment meetings as needed.
• Develops strong relationships with internal business partners leading to the maximization of customer satisfaction, profitable growth and earnings targets within assigned accounts.
• Actively participates in community activities, business coalitions, and industry gatherings to assure customer retention.
• Participates in and successfully completes training requirements.
• Maintains current licensure and certifications that are required by the State and Capital Blue Cross to sell Capital products and services.

Location

This position is classified hybrid, which requires onsite work in Harrisburg, PA on Tuesdays and Wednesdays.

Skills

• Demonstrated strong oral, written, and presentation skills to effectively present information and respond to questions from senior executives, stakeholders, peers, and customers.
• Must possess good interpersonal skills.
• Strong detail orientation and analytical skills.
• Proven ability to build business relationships at all levels throughout the organization.
• Demonstrated organizational and time management skills.
• Proven problem-solving skills; the ability to analyze a situation and devise appropriate courses of action while using sound judgment, experience, and industry knowledge.
• Responsible for the retention and management of existing assigned contracts.
• Supports commercial retention strategies and special projects.
• Ability to project professionalism and competence in a highly visible position to reinforce company image and credibility.

Knowledge

• Working knowledge of insurance products and the applicability of state/federal regulations to health insurance products.
• Working knowledge of the healthcare industry, local market, the competition, their products, and capabilities as well as key differentiators.
• Working knowledge of claims processing, account administration, legal and regulatory issues.
• Working knowledge of company policies and procedures.
• Working knowledge of all products and services offered by Capital Blue Cross and its subsidiaries.
• Working knowledge of Capital Blue Cross financial funding/rating arrangements and underwriting guidelines.
• Working knowledge of the administrative procedures and systems