Account Executive III

Jobtailor; West Chester (Chester County); On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor seeks a Senior Account Manager in the Chester County, PA area to lead high-value client relationships and drive strategic account plans.

You will partner with clients and internal stakeholders to identify cross-sell opportunities, negotiate terms, and ensure delivery of contracted outcomes. The role requires deep understanding of client contracts, KPIs, and the ability to influence C-suite executives. This is an on-site role near West Chester, PA.

Qualifications

• BA/BS is required.
• Minimum of 8 years in sales/account management, strategy, or sales support operations.
• MBA preferred.
• Must reside in Pennsylvania near West Chester, PA with reasonable commuting distance to Elevance Health PulsePoint offices.

Responsibilities

• Identify client strategy and develop deep familiarity with contracts, products, SLAs, and KPIs.
• Foster collaboration with stakeholders to build account plans for clients.
• Identify and execute cross-sell / upsell opportunities to hit targets.
• Leverage data on account performance and inform regional growth strategy.
• Lead client meetings, upsells, and RFPs / Rebids.
• Serve as a key contact for executive communications and resolution.
• Coach Account Managers as needed.
• Influence communications with C-suite leadership on value proposition and alignment.

Skills

Client retention

Collaboration

Coaching

Communication

Negotiation

Strategic thinking

Change management

Relationship management

Problem solving

Influence

Education

BA/BS

MBA

Job description

Responsibilities

• Responsible for achieving client retention by identifying client strategy and developing deep familiarity with all aspects of client contracts including products, service levels, and client KPIs
• Foster collaboration with key stakeholders to develop account plans for each client and achieve shared goals
• Identify and execute cross‑sell / upsell opportunities to achieve gross margin, P&L and EBITDA targets
• Understands and leverages data on account performance and provides input on the regional growth strategy each year
• Takes a lead role in client meetings, upsells and RFPs / Rebids
• Serves as a key client contact for independent resolution and innovation for client executive teams
• Coaches Account Managers as needed
• Lead and influence communications with C‑suite leadership on company value proposition and alignment to client strategy
• Manages client expectations and negotiates mutually beneficial contract terms and deliverables with client team
• Champions change initiatives and tailors style to meet client expectations

Requirements

• Requires a BA/BS
• Minimum of 8 years of experience working in a sales and/or account management, strategy, or sales support operations role
• MBA preferred
• Candidates must reside in Pennsylvania, near West Chester, PA and be within a reasonable commuting distance of an Elevance Health PulsePoint office

Soft Skills

• client retention
• collaboration
• coaching
• communication
• negotiation
• strategic thinking
• change management
• relationship management
• problem solving
• influence

Certifications & Qualifications

• BA
• BS
• MBA