Account Executive, Group Sales

Charlotte Hornets; Charlotte (NC); On-site; USD 48,000 - 70,000; Full time

Job summary

Hornets Sports & Entertainment (HSE) is seeking a driven Group Sales Account Executive in Charlotte to propel group ticket revenue and develop new business relationships. You will craft memorable fan experiences, manage client relations, and drive renewals while supporting game-day entertainment and special events.

The role emphasizes a proactive, goal-oriented approach, strong communication, and the ability to work evenings, weekends, and home games as needed.

Qualifications

• Bachelor's degree preferred but not required.
• Self-starter with a positive attitude and strong work ethic.
• Ability to work collaboratively as a valuable member of the sales team.
• Excellent written and verbal communication skills with a customer-first approach.
• Strong organizational and multitasking abilities, managing multiple projects.
• Creative and enthusiastic with a passion for fan engagement.
• Strong interpersonal skills to build relationships with clients and prospects.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Networking ability to build connections within the business community.
• Flexibility to work all home games, including evenings, weekends, and holidays.
• Minimum of one year of successful group sales experience in sports, entertainment or related industry.

Responsibilities

• Proactively prospect and cold call area businesses to generate group ticket opportunities.
• Consistently meet or exceed weekly/monthly group ticket revenue goals.
• Maintain accurate records of client interactions in CRM.
• Sell group tickets, season plans, mini-plans, and premium seating.
• Build and cultivate relationships with clients for renewals and referrals.
• Handle inbound sales inquiries and convert prospects.
• Develop relationships to drive renewals and referrals.
• Identify and implement new theme nights and group outings.
• Sell and coordinate fan experiences to enhance game-day entertainment.

Skills

Group sales

New business development

Customer service

Communication

Relationship building

Organizational skills

Cold calling

Time management

Team player

Networking

Education

Bachelor's degree preferred

Job description

Position Overview

Hornets Sports & Entertainment (HSE) is seeking a highly motivated and energetic sales professional to join our team as a Group Sales Account Executive. This role is responsible for driving revenue through the sale of group tickets, developing new business relationships and creating memorable fan experiences. The ideal candidate is goal-driven, organized and outgoing, with a passion for sales and a commitment to delivering exceptional customer service.

Position Overview

Hornets Sports & Entertainment (HSE) is seeking a highly motivated and energetic sales professional to join our team as a Group Sales Account Executive. This role is responsible for driving revenue through the sale of group tickets, developing new business relationships and creating memorable fan experiences. The ideal candidate is goal-driven, organized and outgoing, with a passion for sales and a commitment to delivering exceptional customer service.

Hornets Values

• We operate with the highest level of integrity, driven by moral standards that guide us in everything we do.
• We communicate with full candor; openly, honestly, and respectfully with clarity.
• We work in the spirit of one team, committed to one vision, shared values, and an inclusive culture that ensures every person feels valued and respected.
• We hold ourselves accountable, and responsible to raise high levels of expectations of ourselves and our team.
• We compete at the highest levels and strive to be the best at everything we do.
• We act with resilience and thrive in the face of challenges bringing others along with us.

Essential Duties And Responsibilities

• Proactively prospect and cold call area businesses and organizations to generate new group ticket sales opportunities.
• Consistently meet or exceed weekly and monthly sales goals in group ticket revenue.
• Maintain accurate and detailed records of client interactions and transactions within the team's customer relations database.
• Sell a variety of ticket packages, including group tickets, season plans, mini-plans, and premium seating options.
• Build and cultivate strong relationships with new and existing clients to drive long-term business.
• Handle inbound sales inquiries, converting prospects into ticket buyers.
• Develop and maintain professional relationships with current clients to drive renewals and referrals.
• Identify and implement new theme nights and group outings to attract diverse audiences.
• Sell and coordinate fan experiences to enhance game-day entertainment.

Required Skills, Experience And Abilities

• Bachelor's degree in Business, Sports Management, Marketing, or a related field is preferred but not required.
• Self-starter with a positive attitude and a strong work ethic.
• Ability to work collaboratively as a valuable member of the sales team.
• Excellent written and verbal communication skills with a customer-first approach.
• Strong organizational and multitasking abilities, managing multiple projects simultaneously.
• Creative and enthusiastic with a passion for fan engagement.
• Strong interpersonal skills to build meaningful relationships with clients and prospects.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Networking ability to build connections within the business community and various organizations.
• Flexibility to work all home games, including evenings, weekends, and holidays.
• Minimum of one year of successful group sales experience in sports, entertainment or a related industry.

Additional Information

This is a full-time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity. HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.