Account Executive (Entry-Mid Level)

transperfect; North Carolina; On-site; USD 55,000 - 95,000; Full time

Job summary

TransPerfect is seeking an Account Executive to develop new business relationships and serve as the first level of support for existing clients. You will research, engage, and nurture prospects while maintaining accurate CRM data and driving the sales process.

The role emphasizes client education on translation processes and timely delivery, with a focus on growth and relationship-building. Successful candidates will have a minimum Bachelor's degree, excellent English communication, and a

Qualifications

• Minimum Bachelor's degree.
• Excellent English communication skills (written and verbal).
• Strong customer orientation with a proactive, problem-solving mindset.
• Able to manage multiple priorities and understand market needs.

Responsibilities

• Research prospective clients through internet research, trade show lists, referrals, yellow pages and directories.
• Create accurate data within a CRM of prospective client data including names, titles, phone numbers and addresses.
• Cold call prospective clients.
• Negotiate rates and deadlines with prospective and current clients.
• Educate prospective and existing clients regarding the translation process and TransPerfect's services.
• Liaise with production to ensure jobs are handled accurately and with attention to detail.
• Follow up with clients to ensure satisfaction with delivery and service.
• Develop strategies to grow share of customer and relationships within the territory.
• Maintain on-going relationships to ensure base maintenance and growth.
• Perform other special projects or duties as required.

Job description

Who We Are

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing

The position of Account Executive is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities

• Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
• Create accurate data within a CRM of prospective client data including names, titles, phone numbers, addresses and various other information
• Cold call prospective clients
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect's rates, justification for turnaround time and competitors' information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
• Develop and execute strategies to build share of customer and long-term relationships within the territory, and continually grow our customer's understanding of TransPerfect's product and service offerings
• Maintain on-going relationships with customers to ensure maintenance of current base as well as growth of new sales
• Perform other special projects or duties when required

Who We Are Looking For

• Minimum Bachelor's degree
• Interest in long-term career growth with unlimited earning and advancement potential through sales and project management
• Excellent English communication (written and verbal) skills
• Possesses the ability to consistently and predictably advance customer commitment on a weekly basis in order to navigate a complex and lengthy sales cycle
• Ability to organize and manage multiple priorities and determine the relative importance/ business impact of each activity
• Capability to understand market requirements; trends, dynamics, expectations, and competitive forces
• Strong customer orientation -- advocates on behalf of the customer’s needs/requirements
• Proficiency in Microsoft Office Suite
• Ability to thrive in a fast-paced environment
• Excellent problem-solving and analytical skills
• Strong interpersonal skills
• Effective time management skills