Sales and Account Management (Entry & Mid Level)

TransPerfect; North Carolina; On-site; USD 60,000 - 90,000; Full time

Job summary

TransPerfect in North Carolina seeks a results-driven sales professional to develop new business and serve as the first level of client support. You will research prospects, populate CRM data, and initiate contact to drive growth across multiple industries.

The role emphasizes relationship-building, negotiation, and educating clients about translation workflows and TransPerfect’s services. A fast-paced environment with multiple priorities awaits.

Qualifications

• Fluent English written and verbal communication skills.
• Strong communication and negotiation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office and basic CRM usage.

Responsibilities

• Research prospective clients through various strategies and lists.
• Create accurate data in a CRM including names, titles, phones, and addresses.
• Cold call prospective clients to generate interest.
• Negotiate rates and deadlines with clients.
• Educate clients about the translation process and TransPerfect’s offerings.
• Coordinate with production to ensure accurate job handling and quality.
• Follow up with clients to ensure delivery satisfaction and service quality.
• Grow share of customer and develop long-term relationships within the territory.
• Maintain relationships with customers to expand the current base.
• Take on special projects or duties as required.

Skills

Excellent English communication

CRM data entry

Sales prospecting

Multitasking

Microsoft Office

Tools

CRM software

MS Office

Job description

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry-leading organisation by helping clients globalise their business, no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing:

This position is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities:

• Research prospective clients through several strategies, including internet research, trade show lists, referrals, Yellow Pages, various professional directories and personal investigation
• Create accurate data within a CRM of prospective client data, including names, titles, phone numbers, addresses and various other information
• Cold call prospective clients
• Creatively problem-solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect's rates, justification for turnaround time and competitors' information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
• Develop and execute strategies to build share of customer and long-term relationships within the territory, and continually grow our customers' understanding of TransPerfect's product and service offerings
• Maintain ongoing relationships with customers to ensure maintenance of current base as well as growth of new sales
• Perform other special projects or duties when required

Who We Are Looking For:

• Interest in long-term career growth with unlimited earning and advancement potential through sales and project management
• Excellent English communication (written and verbal) skills
• Possesses the ability to consistently and predictably advance customer commitment on a weekly basis in order to navigate a complex and lengthy sales cycle
• Ability to organize and manage multiple priorities and determine the relative importance/ business impact of each activity
• Capability to understand market requirements; trends, dynamics, expectations, and competitive forces
• Strong customer orientation -- advocates on behalf of the customer's needs/requirements
• Proficiency in Microsoft Office Suite
• Ability to thrive in a fast-paced environment
• Excellent problem-solving and analytical skills