Account Executive - Enterprise (Manufacturing)

Freshworks; Boston (MA); On-site; USD 128,000 - 165,000; Full time

Benefits offered by this job

Dental, medical, vision insurance

Equity and employee stock purchase plan

Flexible PTO

Commuter benefits

Job summary

Freshworks is seeking an Account Executive for the Manufacturing vertical. In this role, you will develop and deliver ITSM and EX solutions to enhance productivity and employee engagement within manufacturing organizations. The position requires strong consultative sales skills and involves engaging with multiple stakeholders to drive enterprise sales. The company offers a competitive salary along with comprehensive benefits.

Qualifications

• 5-10 years of proven success in SaaS enterprise sales
• Experience in ITSM and EX solution selling required
• Knowledge of SaaS platforms for operational efficiency

Responsibilities

• Develop tailored ITSM and EX strategies for manufacturing organizations.
• Collaborate with decision-makers to address unique challenges.
• Build and maintain a robust sales pipeline.

Skills

Solution Selling

Stakeholder Management

Pipeline Management

Presentation Skills

Analytical Abilities

Education

Bachelor's degree in related field

Job description

Account Executive - Enterprise (Manufacturing)

Account Executive - Enterprise (Manufacturing)

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This range is provided by Freshworks. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$128,000.00/yr - $165,000.00/yr

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As an Account Executive, Enterprise, (Manufacturing vertical) you will play a pivotal role in expanding Freshworks’ footprint within manufacturing organizations. This role focuses on engaging multiple stakeholders across manufacturing operations, delivering customized ITSM and EX solutions, and empowering organizations to drive productivity and employee satisfaction through our advanced software. You’ll thrive in complex, consultative sales processes with high-budget deals and medium-to-long sales cycles, helping manufacturing organizations improve employee workflows and IT efficiency. As an Enterprise Account Executive, you will be responsible for sourcing a mix of new business logos as well as cross-selling into a book

Qualifications

Key Responsibilities

• Solution Selling: Develop tailored ITSM and EX strategies for manufacturing organizations, demonstrating how Freshworks’ solutions optimize productivity and enhance employee engagement across corporate and factory environments.
  
  

• Stakeholder Management: Collaborate with diverse decision-makers and C-level executives, including IT leaders, operations managers, and HR administrators, to address unique challenges within manufacturing organizations and deliver impactful outcomes.
  
  

• Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium-to-long sales cycles tailored to the needs of the manufacturing sector.
  
  

• Customized Engagements: Create and present compelling value propositions that align with organizational goals, priorities, and budgets.
  
  

• Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless, end-to-end experiences for prospects and clients in the manufacturing vertical.
  
  

• Experience:
  
  

• 5–10 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling.
  
  

• Prior experience selling to manufacturing organizations is not necessary, but is a plus.
  
  

• Expertise:
  
  

• Advanced knowledge of SaaS platforms and their role in driving operational efficiency within manufacturing operations.
  
  

• Skills:
  
  

• Mastery in solution selling and pipeline management.
  
  

• Strong presentation skills and thinking creatively to position Freshworks in the market
  
  

• Super-accountability of pipeline generation, for both new and existing business
  
  

• Self-starter and highly motivated
  
  

• Strong analytical abilities to assess customer needs and provide tailored recommendations.
  
  

• Great at driving a process and delivering value
  
  

• Strong planning and internal resource management skills
  
  

• Hands-on experience with ITSM solutions and EX platforms designed to improve productivity and employee engagement in manufacturing environments.
  
  

• Knowledge of how Ai can be leveraged for operational efficiency
  
  
  
  

Additional Information

Additional Information

The annual base salary range for this position is $105,000 — $150,000 USD + Variable Compensation (where applicable)

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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