Account Executive - Client Engagement

Wright Family Law Group; Tewksbury, Danvers, West Newton (MA, MA, MA); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with Safe Harbor

Job summary

Wright Family Law Group is hiring a remote Intake Consultant to conduct paid consultations for family-law clients in the U.S. Eastern time zone. You’ll assess cases, present options, and guide sign-on decisions with attorneys backing you, all while maintaining high integrity and empathy.

Base salary ranges from $75,000 to $80,000 per year, with monthly commissions on close rates. Benefits include health insurance, PTO, and a 401(k) with Safe Harbor contributions after the probation period.

Qualifications

• Preferred experience in law firm sales or intake roles.
• Ability to explain services clearly and handle objections professionally.
• Comfort working remotely with strict follow-up discipline.

Responsibilities

• Run paid consultations booked by intake and guide clients toward engagement.
• Explain process, services, and fees in plain English and route legal questions to attorneys.
• Manage engagement and retainer payments, following firm pricing and guidelines.
• Log consultations and outcomes in the CRM and maintain follow-up cadence.

Skills

Sales experience

Intake experience

Familiarity with Lawmatics/Clio

Tools

Lawmatics

Clio

Salesforce

Job description

About Wright Family Law Group

Wright Family Law Group is a Massachusetts family law firm with offices in Tewksbury, Danvers, and West Newton. We handle divorce, custody, guardianship, restraining orders, contempt and modification, and adoption. The people who call us are usually in one of the hardest stretches of their lives.

We are not a buttoned-up firm. We look for people who do serious, excellent work and enjoy being themselves while they do it.

The role

Our intake team books paid consultations with people who need a family lawyer. You run those consultations, understand what each person is facing, recommend the right engagement and retainer, and help the right clients decide to hire us. Legal advice comes after they hire us, in a strategy session with one of our attorneys, and attorneys back you up on any legal question along the way.

This is sales done with empathy. Many of the people you talk to are dealing with a divorce, a custody fight, or domestic violence. We are not looking for pushy. We are looking for someone people trust in the first five minutes, who can still ask for the decision and follow up until there is one.

Why it matters: every point of close rate is real revenue for the firm, and you will help shape how the whole firm sells.

What you will do

Consultations and closing

• Run paid consultations booked by intake, and lead discovery on each person's situation, goals, urgency, concerns, and readiness to move forward.
• Explain our process, services, and fees in plain English. Route legal questions to an attorney.
• Recommend the right retainer based on how complex the case is, following firm pricing. Retainers typically run $5,000 to $15,000 or more, and you will learn what drives the difference.
• Handle objections about cost, timing, trust, and competing firms with good questions, not pressure.
• Ask for the engagement, then guide new clients through the engagement agreement and retainer payment.

Follow-up and pipeline

• Own every consultation until the person hires us, declines, or is closed out. "Let me think about it" gets a next step and a follow-up date, not silence.
• Work lead follow-up and take intake calls when you are not in consultations.
• Log every consultation, outcome, and next step in Lawmatics the same day, and review your own recorded consultations to sharpen your close.

Handoff and improvement

• Hand retained clients to the legal team cleanly in Clio so nothing gets asked twice. WRIGHT FAMILY LAW GROUP | ACCOUNT EXECUTIVE, CLIENT ENGAGEMENT | 1
• Flag junk or out-of-scope leads to intake and marketing so lead quality improves.
• Help refine consultation scripts, objection handling, and training with firm leadership.

What success looks like

• A consultation-to-client close rate of 55% or higher. That is where commission starts, and it is what we expect.
• Minimum standard: 45% during your first 45 days while you train, then 50% every month after that.
• Clients who hire us feel informed, not pressured. The first 90 days are an introductory period, including sales training on our case types, pricing, and
• process
• A proven consultative sales record, owning deals from discovery to close, with a close rate you can speak to.
• High-empathy selling experience: consulting, professional services, admissions, financialservices, healthcare, or legal. Not high-pressure, high-volume closing.
• Comfort talking about a $5,000 to $15,000 commitment directly and respectfully.
• Experience handling a steady flow of inbound leads, with the CRM discipline to keep same-day notes and follow-ups (Lawmatics, Clio, Salesforce, or similar).
• A quick learner who can pick up family law basics, like case types and what drives cost, without crossing into legal advice.
• Comfortable on the phone and Zoom, and trusted with confidential information.

Preferred

sales or intake experience at a law firm, experience selling alongside attorneys or other experts, and familiarity with Lawmatics or Clio.

Location:

• Fully remote, anywhere in the U.S. Eastern Time business hours, plus some evenings
• $75,000 to $80,000 base salary, paid weekly.
• Monthly commission on your consultation-to-client close rate, paid by the 15th of the following month:
• At a 55% close rate, year-one earnings run about $100,000 to $105,000. At 70%, about $135,000 to $140,000.
• Health insurance (firm pays 100% of an individual plan, 50% of a family plan), paid time off, and a 401(k) with a 3% Safe Harbor contribution, after the 90-day introductory period.