Account Executive (Atletico Dallas)

Playfly Sports; Dallas (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

Playfly Sports in Dallas, Texas is seeking an Account Executive to join our on-site team. You will act as the primary liaison between our current client base and Atlético Dallas, driving revenue through season, group, and premium ticket sales.

Daily activities include outbound calls, on-site presentations, stadium tours, and service to season-ticket members, with a focus on building relationships, meeting sales goals, and expanding the client base.

Qualifications

• Bachelor’s degree is preferred but not required.
• Experience with ticketing software and CRM program preferred.
• Previous customer service or retail sales experience with a genuine desire to help people.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented.
• Excellent communication, presentation, and listening skills.
• Ability to work well with others and comfortable taking initiative.
• Commitment to collaboration, flexibility, equity, and inclusion.
• Ability to work nights and weekends when needed.
• Ticketing software experience is a plus.

Responsibilities

• Sell season, group, premium, partial/mini‑plan, and single‑game tickets.
• Conduct stadium tours and on-site presentations; outbound calls and inbound service.
• Meet or exceed sales goals while delivering superior customer service.
• Grow the sales portfolio by attracting new business leads.
• Manage a large account base of premium seating and group sales.
• Service existing season-ticket members and process upgrades.
• Set arena-tour appointments to grow relationships and revenue.
• Maintain prospects and customer records in the ticketing database.
• Make a minimum of 30 fan connections daily.
• Contact local businesses and individuals to sell tickets.

Skills

Customer service

Sales

Communication

Presentation skills

Team collaboration

Education

Bachelor's degree preferred

Tools

Ticketing software

CRM system

Job description

Account Executive

Dallas, Texas — On Site

Playfly Sports is looking for an Account Executive to join our team in Dallas, Texas.

Overview

Account Executives act as the primary liaison between our current client base and Atlético Dallas and focus on driving revenue through ticket sales (season, group, and premium). The revenue is generated primarily from outbound phone calls, complemented by email marketing, face‑to‑face presentations, and in‑arena/stadium tours. Additional duties include handling inbound communication, conducting appointments, and attending season‑ticket member events. Day‑to‑day leadership and mentoring are provided by the Playfly Aspire Leadership.

What You’ll Accomplish

• Sell a full menu of products including season tickets, group tickets, premium inventory, partial/mini‑plan ticket packages, and single‑game tickets.
• Perform stadium tours, on‑site presentations, outbound calls, and service inbound calls for Atlético Dallas.
• Meet or exceed sales goals while providing superior customer service.
• Grow the sales portfolio by attracting new business leads.
• Manage and retain a large account base of premium seating, season‑ticket members, and group sales clients.
• Service all existing season‑ticket members and facilitate upgrades and seat requests.
• Set and execute out‑of‑office and arena‑tour appointments to grow relationships and revenue within the current fan base.
• Maintain records of all prospects and customers within the ticketing database.
• Make a minimum of 30 connections (conversations) with fans daily.
• Contact local businesses and individuals via phone, in‑person appointments, and networking events to sell season tickets, corporate, partial plans, and group ticket plans.
• Accountability for certain levels of outbound sales activity (executed/scheduled) and daily goals.
• Work home games and season‑ticket member events, performing various ticket sales and service duties throughout the game.
• Provide exceptional customer service to fans.
• Perform sales and relationship cultivation calls, text messages, and emails with season‑ticket holders, sponsors, businesses, and prospective buyers.
• Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages.
• Utilize strategic ticketing programs, promotions, and sales strategies to generate season‑ticket revenue.
• Execute season‑ticket retention programs and build relationships with assigned season‑ticket holders.
• Manage and retain a large account base of premium seating, season‑ticket members, and a group sales list.
• Perform other job‑related duties as assigned.

What You’ll Bring

• Bachelor’s degree is preferred but not required.
• Experience with ticketing software and CRM program preferred.
• Previous customer service or retail sales experience with a genuine desire to help people.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented.
• Excellent communication, presentation, and listening skills.
• Ability to work well with others and comfortable taking initiative.
• Commitment to collaboration, flexibility, equity, and inclusion.
• Ability to work nights and weekends when needed.
• Ticketing software experience is a plus.

Travel, Lifting, Physical Requirements

• Availability to work outside typical office hours including nights and weekends as needed.
• The work is sedentary in nature.
• Walking, standing, bending, and carrying light office items is required.
• Work typically performed in a lighted and climate‑controlled office environment.
• May require occasional travel.

EEOC & Diversity Statement

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Accommodations

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Equal Opportunity Employer

We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.

Equal Opportunity Employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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