Account Executive

Higher Logic; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Higher Logic is seeking an Account Executive to drive product sales by acting as a trusted advisor and delivering thought leadership to achieve clients' critical business outcomes. You will work within an assigned territory and leverage the HL team to influence client strategy and growth.

The role requires a consultative sales approach, collaboration with Sales Engineers, and precise pipeline management in a fully remote setting.

Qualifications

• Desire to understand customer needs and business outcomes.
• Excellent interpersonal and presentation abilities.
• Strong verbal and written communication skills with clients at all levels.
• Ability to follow and execute a defined sales process.
• Proven capability to negotiate and close C-level conversations.
• Solid organizational and time-management skills.
• Self-motivated with a competitive drive.
• Willingness to learn and adapt in a dynamic environment.

Responsibilities

• Develop deep knowledge of Higher Logic products and differentiators.
• Meet or exceed quarterly sales targets through outbound and inbound activity.
• Deliver value-based product demonstrations tailored to prospect needs.
• Forecast bookings monthly and quarterly with accurate pipeline data in Salesforce.
• Lead with a consultative sales approach to executives and stakeholders.
• Collaborate with Sales Engineers for technical discussions as needed.
• Partner with product and marketing teams in a fully remote setting.
• Follow Higher Logic’s values, policies, and procedures.

Skills

Customer needs

Interpersonal skills

Communication (verbal & written)

Sales process discipline

C-level negotiation

Organization & time mgmt

Self-starter

Coachable learner

Tools

Salesforce

Job description

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform, we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement, and with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve over 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe sharing ideas and feedback openly helps us succeed. Diversity and empathy bring us #AllTogether and make us stronger. We learn from failure and success because both help us grow and learn. We strive to understand the why behind our actions and bring our best selves to work daily.

JOB SUMMARY

The Account Executive is responsible for selling Higher Logic products by acting as a trusted advisor, communicating the company’s expertise, and providing thought leadership to identify solutions that help our clients meet their most critical business outcomes. The account executive works within an assigned territory and uses the HL team as required to influence client strategy and drive growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop a robust understanding of Higher Logic’s products and services - be an expert in our product offerings, USPs, and competitive differentiators
• Meet or exceed quarterly sales targets by driving new opportunities within an assigned territory through outbound prospecting and working inbound leads.
• Provide technical, value-based demonstrations based on the specific needs and business outcomes of your prospects
• Accurate forecasting of monthly and quarterly bookings to Sales Manager accompanied by diligent pipeline management
• Diligently follow Higher Logic’s sales process with keen attention to detail by tracking all activities, notes, and accurate sales stages in Salesforce
• Lead with a value-based and consultative sales approach to sell to key stakeholders and decision makers
• Partner effectively with Sales Engineers where needed for technical conversations
• Collaborate with your peers as well as the product and marketing teams in a fully remote setting
• Conduct all business following Higher Logic values, policies, and procedures
• All other duties as assigned

KNOWLEDGE AND ABILITIES REQUIRED:

• A desire and curiosity to understand customer needs
• Strong interpersonal and presentation skills
• Excellent verbal and written communication skills
• Ability to consistently follow a defined sales process in a disciplined manner
• Ability to successfully negotiate and sell at the C-level
• Strong organization and time management skills
• Self-starter and competitive mentality
• A highly coachable and life-long learner

EEO Disclosure

Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation to search for a job opening or to submit an application, please get in touch with us by emailing [e-mail]

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Higher Logic’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.