Account Executive

Association of Destination Management Executives International; Naples (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

The Association of Destination Management Executives International in Naples, FL is seeking an Account Executive to manage client relationships and drive revenue across the full lifecycle of corporate programs. You will collaborate with Experience + Design and Operations to ensure exceptional program delivery.

You will translate client objectives into tailored strategies, maintain CRM data, and pursue ongoing growth with hotels, CVBs, and partners while forecasting pipelines and sustaining

Qualifications

• Bachelor's degree or equivalent experience.
• Five or more years of total work experience with a minimum of 5 years of sales or operational experience in hospitality, event services, or related field.

Responsibilities

• Build and nurture meaningful client partnerships by serving as the primary advocate throughout the full lifecycle, from lead qualification through post-event follow-up.
• Translate client objectives into tailored program strategies.
• Maintain accurate CRM and account data.
• Use structured client feedback to strengthen retention and improve future program design.
• Communicate clearly and proactively throughout the sales and program lifecycle.
• Ensure clients feel supported, understood, and confident in the partnership.
• Drive revenue by prioritizing high-value opportunities, contributing to sales strategy, and aligning efforts with leadership priorities.
• Build trust-based relationships with clients, hotels, CVBs, and strategic partners.
• Identify value-add opportunities that meaningfully enhance client programs.
• Maintain disciplined forecasting and pipeline management.
• Apply strong judgment and market awareness to sales opportunities.
• Identify creative opportunities for long-term growth and community impact.
• Ensure every program is thoughtfully designed, financially sound, and exceptionally executed from proposal development through on-site delivery.
• Partner closely with the Experience + Design Manager and Operations teams.
• Translate client insights and objectives into clear creative direction.
• Support proposal development and program strategy.
• Solve challenges with professionalism, creativity, and resourcefulness.
• Apply learnings from each event to continuously improve future programs.
• Establish clear budget expectations and align scope with value to ensure programs remain both creative and financially viable.
• Maintain accurate CRM records, forecasts, and sales reports.
• Follow established financial and contracting processes.
• Monitor program scope, budget expectations, and financial performance.
• Support transparent communication and reliable planning.
• Maintain responsible data and budget management practices that support sustainable growth.
• Represent ETHOS and the destination with credibility across the meetings and events industry.
• Participate in industry events, FAMs, site inspections, sales missions, and partner engagements.
• Build strong relationships with vendors, hotels, CVBs, and industry partners.
• Stay informed on market trends, destination developments, and emerging opportunities.
• Bring relevant insights and ideas back to the broader ETHOS team.
• Maintain flexibility for travel and scheduling based on client, industry, and program needs.
• Help strengthen ETHOS’s visibility, reputation, and presence within the marketplace.

Skills

Client relationship management

Time management

Attention to detail

Communication skills

Revenue generation

Education

Bachelor's degree or equivalent experience

Job description

The Account Executive is essential to the sales and revenue process through the management of client relationships, programs, and accounts. This role works closely with the Experience + Design and Operations teams to support the full lifecycle of each program.

The Account Executive leads opportunities from initial RFP through post-event follow-up, with a focus on revenue, reporting, client alignment, and long-term account growth. They develop strong working relationships with clients and partners to support repeat business and lasting partnerships.

Key Responsibilities:

Championing Client Relationships:

• Build and nurture meaningful client partnerships by serving as the primary advocate throughout the full lifecycle, from lead qualification through post-event follow-up.
• Translate client objectives into tailored program strategies.
• Maintain accurate CRM and account data.
• Use structured client feedback to strengthen retention and improve future program design.
• Communicate clearly and proactively throughout the sales and program lifecycle.
• Ensure clients feel supported, understood, and confident in the partnership.

Advancing Strategic Sales Performance:

• Drive revenue by prioritizing high-value opportunities, contributing to sales strategy, and aligning efforts with leadership priorities.
• Build trust-based relationships with clients, hotels, CVBs, and strategic partners.
• Identify value-add opportunities that meaningfully enhance client programs.
• Maintain disciplined forecasting and pipeline management.
• Apply strong judgment and market awareness to sales opportunities.
• Identify creative opportunities for long-term growth and community impact.
  

Shaping Exceptional Program Experiences

• Ensure every program is thoughtfully designed, financially sound, and exceptionally executed from proposal development through on-site delivery.
• Partner closely with the Experience + Design Manager and Operations teams.
• Translate client insights and objectives into clear creative direction.
• Support proposal development and program strategy.
• Solve challenges with professionalism, creativity, and resourcefulness.
• Apply learnings from each event to continuously improve future programs.

Financial Stewardship + Data Management

• Establish clear budget expectations and align scope with value to ensure programs remain both creative and financially viable.
• Maintain accurate CRM records, forecasts, and sales reports.
• Follow established financial and contracting processes.
• Monitor program scope, budget expectations, and financial performance.
• Support transparent communication and reliable planning.
• Maintain responsible data and budget management practices that support sustainable growth.

Elevating Industry Presence + Influence

Represent ETHOS and the destination with credibility across the meetings and events industry.

• Participate in industry events, FAMs, site inspections, sales missions, and partner engagements.
• Build strong relationships with vendors, hotels, CVBs, and industry partners.
• Stay informed on market trends, destination developments, and emerging opportunities.
• Bring relevant insights and ideas back to the broader ETHOS team.
• Maintain flexibility for travel and scheduling based on client, industry, and program needs.
• Help strengthen ETHOS’s visibility, reputation, and presence within the marketplace.

Bachelor’s degree or equivalentexperience
Five or more years of total work experiencewith a minimum of 5 years of sales or operational experience in hospitality,
event services, or related field

Skills:

• Strong time management with theability to manage multiple opportunities
• Attention to detail and accuracy in CRM, program information, and budgets
• Growth mindset with a desire to grow through feedback and collaboration
• Exceptional communication and interpersonal skills
• Create and protect revenue