Operations Manager

Association of Destination Management Executives International; Town of Florida (NY); On-site; USD 65,000 - 110,000; Full time

Job summary

Association of Destination Management Executives International is seeking an Operations Manager to support program management and on-site execution of ETHOS services. You will work with Sales, Experience + Design, Operations, and Administration to deliver full-service DMC programs focused on client goals and operational excellence.

The role requires coordinating program details, managing timelines, and maintaining accurate files while ensuring profitability and 24/7 readiness during active

Qualifications

• Associate’s degree or equivalent experience.
• Three or more years total work experience with at least 1 year in operations within hospitality or event services.

Responsibilities

• Lead detailed planning and coordination to execute programs.
• Book and coordinate transportation, staffing, vendors and contracted services.
• Manage timelines and ensure program files are accurate.
• Coordinate with Account Executive and Experience + Design teams; transition from sales to operations.
• Maintain program element documentation and communication prior to execution.
• Lead operational success with organization, accountability and execution.
• Maintain strong vendor relationships and monitor program profitability.
• Serve as primary on-site operations contact during program execution.
• Coordinate on-site logistics: transportation, staff, off-site events, dining, activities, decor, entertainment.

Skills

Excellent communication

Create revenue

Prioritize urgent needs

Organizational skills

Lifting 25 lbs

Driving to work/events

On-site long hours

Travel flexibility

Education

Associate’s degree or equivalent experience

Job description

Role Overview

The Operations Manager is essential to the operations process, supporting program management and the on-site execution of ETHOS services. This role works closely with the Sales, Experience + Design, Operations, and Administration teams to deliver full-service DMC programs with an emphasis on client goals, operational excellence, and community development.

The Operations Manager develops strong working relationships with clients throughout the planning process, helping finalize program details and build the trust necessary for successful execution.

Key Responsibilities

Program Planning + Coordination

• Lead the detailed planning and coordination required to successfully execute programs.
• Book and coordinate all necessary program elements, including transportation, staffing, vendors, and contracted event services.
• Manage logistical details and timelines throughout the planning process.
• Work closely with the Account Executive and Experience + Design team to ensure accurate program files.
• Support a smooth transition from sales into operations.
• Confirm that all program elements are properly secured, documented, and communicated prior to execution.
• Lead, Manage + Hold Accountable
• Lead and oversee the operational success of assigned programs with a focus on organization, accountability, and execution.

Maintain accurate and organized program files.

• Provide clear direction, performance feedback, and professional accountability.
• Support efficient work processes across program teams.
• Ensure program responsibilities, timelines, and deliverables are clearly understood.
• Collaborate across departments to identify and resolve operational challenges.
• Maintain high-level oversight of program execution from planning through completion.
• Financial Oversight + Accuracy
• Maintain strong financial controls while managing vendor relationships, client expectations, and overall program profitability.

Confirm vendor and supplier services at accurate pricing.

• Create and maintain detailed program costings.
• Monitor budgets and ensure programs align with company financial goals.
• Maintain oversight of expenses related to assigned programs and departmental responsibilities.
• Protect program profitability while identifying opportunities to enhance client value.
• Support new business and client success through thoughtful operational planning and financial stewardship.
• On-Site Event Management + Delivery
• Serve as the primary operational point of contact during program execution and ensure every element is deliveredsmoothly and professionally.

Manage transportation, field staff, off-site events, dine-arounds, activities, décor, entertainment, and other program components.

• Coordinate vendors, partners, staff, and program logistics on-site.
• Troubleshoot challenges quickly and professionally.
• Represent ETHOS with confidence, professionalism, and hospitality.
• Serve as the primary client contact throughout program operation.
• Maintain the flexibility required to support client and program needs, including 24/7 availability during active programs.
• Strategic Relationship Building + Management
• Build and maintain strong relationships with clients, hoteliers, vendors, and industry partners to strengthen programsand support long-term business growth.

Strategic Relationship Building + Management

• Build and maintain strong relationships with clients, hoteliers, vendors, and industry partners to strengthen programsand support long-term business growth.

Develop trusted working relationships with industry partners, hotels, vendors, and clients.

• Attend networking events and industry engagements as appropriate.
• Identify opportunities to improve services, products, and program delivery.
• Hold partners accountable to agreed-upon service standards.
• Stay connected to destination resources, vendors, and emerging opportunities.
• Support the continued expansion and improvement of ETHOS service offerings.

Associate’s degree or equivalentexperience
Three or more years total work experience with a minimum of 1 yearoperations experience in hospitality, event services, or related field

Skills:

• Excellent communication skills bothwritten + verbal
• Create and protect revenue
• Recognize urgent needs + prioritize accordingly
• Excellent organizational skills and attention to detail
• Ability to lift and carry approx. 25 lbs
• Ability to drive to work and event venues
• Ability to work on feet 12-14 hours a day on-site as needed
• Ability to travel outside of home market as requested to operate programs in various ETHOS markets