Account Executive

FreshPoint, Inc.; Laurel (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

FreshPoint, Inc. in Laurel, MD is seeking a results-driven account manager to promote our products and services.

In this role you will be the day-to-day contact for customers, handle inquiries, orders, and ensure compliance while pursuing sales and profit goals. You will build strong relationships, increase wallet share, and work with specialists and the CRM team to log data, track opportunities, and provide training to customer personnel.

Qualifications

• Bachelor's degree in business, sales, marketing, hospitality or culinary arts preferred.
• 3+ years foodservice sales or B2B experience preferred.
• Strong knowledge of marketing principles and product lines.

Responsibilities

• Handle day-to-day customer inquiries, orders and compliance tracking.
• Grow share of wallet by identifying customer needs and recommending products.
• Maintain customer order guides and alerts within CRM systems.
• Use Sysco 360 to log data and manage opportunities and accounts.
• Participate in ongoing training on Tableau reporting and related tools.

Skills

Account management

CRM

Sales planning

MS Office

Tableau

GoFreshPoint

Multi-tasking

Customer service

Education

Bachelor's degree in Business, Sales, Marketing, Hospitality or Culinary Arts

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Tableau Software

Sysco 360 CRM

Job description

Position Purpose

This position is responsible for promoting the company’s products and services and for building relationships with new and manage existing accounts. The focus is to help FreshPoint customers succeed while achieving sales and profit goals established by the company

Primary Responsibilities

• Account Management: Day to Day contact for Customer: Customer & Order Inquiries, Manage Customers to MDA Compliance & Ensure Customer Satisfaction; Build out customer call plan and execute against company expectations
• Increase Share of Wallet with Existing Customers via: Face-time with Customer to identify customer desires/goals, evaluate market trends and recommend products to customers; work with specialists/brokers for product ideation; share information and knowledge with customers as part of value-added service; answer customer’s questions about products, prices, availability and product uses; provide product information and practical training to customer personnel
• Manage activities initiated by FreshPoint CMU HOME team including maintaining customer order guides, LTOs, Red Alerts, etc.
• Sysco 360: utilize the CRM tool for account management, opportunity tracking, task management, logging and maintaining key customer data: contact information, prospective customer, wins, promotions, future business reviews, etc.
• Ongoing Training: Sysco360, Tableau Reporting, Penetration Tools, etc.

Education

• High school diploma or equivalent, valid driver’s license with a driving record that meets company insurability standards. Bachelor’s degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred

Experience

• Preferred 3+ years prior foodservice sales, B2B experience, restaurant management or culinary background

Skills

• Knowledge of marketing principles, product lines, ordering procedures and credit terms
• Ability to manage end to end initiatives through challenging deadlines
• Excellent organizational and project management skills, including the ability to service multiple customers simultaneously; Able to thrive in a fast-paced work environment
• Proficient in Microsoft Suite of applications (Word, Excel, PPT, etc.)
• Stay current on existing and new FreshPoint technologies (i.e. GoFreshPoint, e-Commerce capabilities, Tableau, 360, etc.) to ensure customers have the latest information.
• Ability to sell, ability to multi task, familiarity with customer service activities and interdepartmental and cross-departmental communications, effectively present information, problem solver
• Preferred: Demonstrated experience with and working knowledge of FreshPoint customers and sales support best practices