Administrative Assistant

Relentless Recovery Inc.; Columbus (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Relentless Recovery Inc. in Columbus, Ohio, seeks dedicated individuals for a customer service role in a high-volume recovery agency. Responsibilities include managing appointments, providing excellent customer service, and assisting in inventory management.

Ideal candidates will possess a high school diploma, customer service experience in the automotive field or collections, and strong MS Office skills. Joining our team means working in a positively charged environment with opportunities for growth.

Qualifications

• 1-2 years’ relevant customer service experience in automotive, warehouse, recovery, or collections.
• Strong MS Office skills and ability to maneuver in a Windows environment.
• Detail-oriented with excellent organizational and communication skills.

Responsibilities

• Track appointments, delivery times, and transport information.
• Complete logs and operate the Customer Service window.
• Service incoming calls and assist with customer property pick-ups.

Skills

Customer service experience

MS Office knowledge

Detail-oriented

Interpersonal skills

Ability to multi-task

Education

High School diploma or equivalent

Job description

Relentless Recovery is a high volume Collateral Recovery Agency servicing all of Ohio. We are a team that takes pride in the culture, forward thinking strategy, and the positively charged environment that exists here. We are a leader in the recovery industry and we are growing. Due to this growth, we are now interviewing mature, responsible people with clean driving records.

Job Description

Responsibilities

• Keep track of appointments, delivery times, and transport information
• Complete Appointment Logs, Transport Logs, spreadsheets and Qualify Cars
• Operate the Customer Service window, completing Customer Property Pick-ups and Redemptions
• Service all incoming calls from Customers, Clients, Vendors and Lienholders with excellent customer service and resolution skills
• Set appointments for redemption and personal property pick-up
• Record daily deliveries and shipments to reconcile inventory
• Use software to monitor demand and document characteristics of inventory
• Use designated machinery to cut keys for vehicles
• Assist and support the Lot Technicians when needed

Qualifications

• High School diploma or equivalent required
• 1-2 years’ relevant customer service experience – automotive field, warehouse, recovery or collections preferred
• Strong MS Office (Outlook, Word, Excel) knowledge with good computer and keyboarding skills with the ability to maneuver in a Windows based environment
• Working knowledge of the repo process, account handling, and vendor communication preferred
• Have a familiarity with collection and lienholder processes, filings, and documentation highly desired
• Detail oriented and the ability to multi task
• Must be extremely organized be able to stay on track for upcoming time sensitive deadlines
• Exceptional interpersonal skills, professional, courteous with excellent oral and written communication skills
• Ability to work with a diverse customer and workforce population
• Assertive individual with effective investigative and follow up skills
• Willingness to work overtime as needed
• Achieve deadlines and prioritize workload for adherence to strict time deadlines
• Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment
• Work and communicate well with other internal departments (Account Executives, Quality Collateral Agents, and the Accounting Team
• Physical Requirements:
• Ability to sit or stand long periods throughout the day
• Use a computer and telephone
• Able to communicate verbally and in writing

Additional Information

• Must be able to pass a background check.

All your information will be kept confidential according to EEO guidelines.