Account Executive

Jobtailor

Ashland (KY)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Job summary

Jobtailor is seeking an experienced DMV Compliance and Training Specialist to support dealership networks in Kentucky. You will train personnel on Vitu usage, review DMV processes with management, and monitor compliance with EVR, RIA, and DMV fee calculations.

This role requires strong communication with executives and independent work capability. Responsibilities include auditing compliance, responding to complex DMV questions, and identifying upsell opportunities while maintaining excellent

Qualifications

Experience with Reports of Sale and DMV documents for both new and used vehicles.
Experience with DMV accounting and bundle reconciliation.
EVR program knowledge (E-filing).
Knowledge of DMV regulations pertaining to registration processing.
Experience with Chrome and Firefox configuration and settings.
Able to use Microsoft Word, Excel, and Google Drive effectively.
Ability to communicate with high-level executives and dealership management.
Ability to work independently with limited supervision.
Travel up to 150 miles.

Responsibilities

Train dealership personnel on the use of Vitu.
Meet with dealership management to review DMV processes and procedures.
Monitor dealer error rates, active user list, and licenses to ensure DMV compliance.
Maintain a strong business relationship with key dealership personnel.
Provide Vitu support via phone, chat and email as needed.
Deliver exceptional customer service and proactive support to clients.
Advocate for clients and suggest program improvements.
Conduct compliance audits to ensure DMV EVR & RIA procedures are followed.
Handle DMV issues and provide complex DMV guidance to clients.
Navigate dealer DMS to ensure DMV fees are calculated correctly.
Conduct DMV fee training in-person and via webinar.
Serve as primary contact for assigned dealers and resolve issues swiftly.
Identify upsell and cross-sell opportunities and communicate to Sales.

Skills

DMV Regulations Knowledge

EVR Program Knowledge

Account Management

Customer Service

Compliance Audits

Tools

DMS Navigation

Microsoft Excel

Microsoft Word

Google Drive

Chrome

Firefox

Job description

• Train dealership personnel on the use of Vitu.
• Meet with dealership management to review processes and procedures pertaining to their DMV paperwork.
• Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations.
• Maintain a strong business relationship with key dealership personnel.
• Provide Vitu/VITU support via phone, chat and email as needed.
• Deliver exceptional customer service and support by being responsive and proactive to customer needs.
• Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
• Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits.
• DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.
• Navigate a dealer's DMS to ensure that it is calculating DMV fees properly.
• Conduct DMV fee training both in-person and via webinar.
• Serve as the primary point of contact for assigned dealers, resolving issues and complaints swiftly and effectively, ensuring timely solutions and corrective/preventive actions.
• Identify upsell and cross-selling opportunities, pitching them to existing clients, and communicating interests to Sales.

Requirements

Experience with Reports of Sale and other related DMV documents for both new and used vehicles
Experience with DMV accounting and bundle reconciliation
EVR program knowledge (E-filing)
Knowledge of DMV regulations pertaining to registration processing
Experience with Chrome and Firefox configuration and settings
Able to use various PC programs including Microsoft Word, Excel, and Google Drive.
Ability to effectively communicate with high level executives, all levels of dealership management and team members.
Ability to work independently with limited supervision
Account management in a business to business environment is preferred.
Travel is required up to 150 miles

Core Competencies

Demonstrates expertise in DMV regulations and compliance, with a strong focus on training dealership personnel and providing exceptional customer support. Proficient in account management and identifying upsell opportunities within a business-to-business environment.

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