Account & Event Services Coordinator

Ahead; New Bedford (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan with Company Match

Company-Paid and Voluntary Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Employee Product Discounts

Job summary

Ahead, LLC is seeking an Account Service Representative to serve as the main contact between customers and sales reps, handling orders, inquiries, and account management. This role involves in-person office work in New Bedford, with travel for events and trade shows.

The position emphasizes data accuracy, proactive problem-solving, and strong communication with customers and sales staff. Benefits include standard company-provided insurance and event support responsibilities.

Qualifications

• High school diploma required. Associate’s or Bachelor’s Degree preferred.
• 2–3 years of Customer Service experience preferred.

Responsibilities

• Input data from customer orders, POs, calls, order portals, and emails accurately and efficiently.
• Communicate with customers and reps by phone, email, and portals to resolve questions.
• Maintain and monitor customer accounts for on-time delivery and sell-through of custom products.
• Assist with event setup, inventory handling, and merchandising at live events.
• Assist with running reports and customer account data analysis.
• Provide excellent customer service to event attendees and venue partners.

Skills

Excel

Word

Verbal communication

Written communication

Data entry

Multitasking

Initiative

Drive

Analytical skills

Customer interaction

Education

High school diploma

Associate or Bachelor’s degree preferred

Job description

Ahead, LLC is seeking an Account Service Representative to serve as the main contact between customers and sales reps, handling orders, inquiries, and account management. This role involves in-person office work in New Bedford, with travel for events and trade shows.

The position emphasizes data accuracy, proactive problem-solving, and strong communication with customers and sales staff. Benefits include standard company-provided insurance and event support responsibilities.