Account Director (Remote)

Lensa; United States; Remote; USD 95,000 - 151,000; Full time

Job summary

Join a leading healthcare advocacy team as an Account Director, responsible for managing mid-senior level client relationships and overseeing advocacy strategies. This role requires extensive experience in bio-pharmaceutical or healthcare settings, offering the chance to make a significant impact in client satisfaction and business growth. Work remotely from anywhere in the U.S. with a supportive and innovative team committed to fostering inclusion and excellence in client service.

Benefits

Medical coverage

Dental and vision benefits

401K plan

Paid time off

Flexible work time

Qualifications

• 7 - 10+ years of relevant professional experience.
• Minimum 3+ years in healthcare communications or bio-pharma advocacy.
• Experience in staff management and client account growth.

Responsibilities

• Oversee advocacy account team and manage client relationships.
• Develop and implement advocacy strategies that align with client goals.
• Engage clients regularly to evaluate success of advocacy initiatives.

Skills

Team leadership

Client relationship management

Strategic service orientation

Analytical skills

Budget management

Education

Bachelor’s degree

Advanced degree in science or business

Job description

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Company Description

Discovery is a Publicis Health company that is focused on identifying and implementing key collaborative advocacy strategies for bio-pharmaceutical companies. We believe in helping the industry live its visions of improving the lives of the patients and communities they serve in ways that go beyond product development and delivery. Entire communities can benefit from initiatives that raise awareness, expand access, address disparities, and support improved standards of care. The Discovery advocacy team has been at the forefront of development in the healthcare advocacy field for more than 20 years, working with clients to develop internal advocacy structure as well as collaborative initiatives in education, awareness, access, policy, and other key areas. We think beyond traditional parameters and develop innovative solutions to stay ahead of the evolving political, regulatory, legislative, medical, and economic environments.

Join Discovery and be part of a team that turns challenges into opportunities for growth and positive impact. Our people work from anywhere in the United States but can access office space at any of our three main offices (Chicago, Philadelphia, and New York City) anytime. Let’s innovate and build a healthier future together.

Learn more about us at www.discoveryworldwide.com

Overview

Position: Account Director-Remote

Responsibilities

The Account Director (remote) is responsible for overseeing the advocacy account team, including the direct management and mentoring of the advocacy account team, as well as contributing to brainstorming and initiation of new advocacy program development. This individual is responsible for managing and growing client relationships, and expanding services/business, on one or more client accounts. The ideal candidate will have a proven record of maintaining ultimate accountability for client satisfaction, increasing account revenue and overall growth, and will bring experience as a team leader. The responsibilities of the Account Director are as follows:

Client Focus

• May own the client relationships at the mid-senior level within clients’ organizational hierarchy/ies
• With SVP, responsible for setting and managing client account expectations
• Oversee strategy development for assigned account(s), including the development of key alliances and advocacy strategies that align with clients’ brands and support the client's business objectives
• Maintain primary responsibility for the quality, strategy, and integrity of all assigned agency products/services delivered to assigned clients, resulting in the cultivation of client loyalty and retention and organic growth
• Engage clients regularly to evaluate the success or failure of advocacy projects and initiatives, and plan for course correction and/or continual success as appropriate
• Identify opportunities for growth within existing client accounts currently managed and present/position new ideas to clients continuously. Seek opportunities to upsell and cross-sell within the account to generate additional revenue
• Manage profit and loss responsibility for assigned clients, as well as financial forecasting
• Demonstrate significant knowledge of pharmaceutical, healthcare, and advocacy landscapes and is comfortable playing a leadership role with client advocacy teams
  
  

Internal Focus

• Develop metrics and rationale for each account plan; provide ongoing consultation regarding advocacy strategy; and develop fees and budget allocation models for agency services
• May be asked to participate in new business
• With project manager, contribute to the development of the project timeline and budget
• Hire, train, and establish individualized career development plans, provide ongoing feedback, and conduct performance evaluations with direct reports
• Ensure clear, ongoing communication regarding client and brand strategies, strategic insights pertaining to the client’s business/industry, trends, initiatives, issues, and competitive intelligence, or similar to multidisciplinary team members. Inspire the team to consistently deliver superior client solutions that meet or exceed clients’ goals/expectations
• Establish and maintain a thorough knowledge of client organizations, advocacy stakeholders, products, and disease states
  
  

Other Requirements

• Management experience in one or more of the following settings: bio-pharmaceutical industry, advocacy/community organization, biotech, medical communications company, or healthcare agency
• Demonstrate ability to lead a team in a highly collaborative environment to develop and advocacy strategies for clients in the healthcare space
• A strong, strategic customer service orientation, and the ability to form long-term relationships with mid-senior level partners within client organizations
• Ability to motivate and lead others in the development, direction, and execution of advocacy initiatives
• Demonstrate budget management experience for client projects, including prior experience developing fees and budget allocation models
• Strong strategic, analytical skills and effective problem-solving skills. Must also be able to exercise positive judgment to assess situations, evaluate options, make decisions, and draw conclusions
  
  

Qualifications

• 7 - 10+ years of relevant professional experience
• A bachelor’s degree is required; an advanced degree in science or business is a plus
• A minimum of one (1) year of prior staff management, development, and mentoring experience preferred
• 3+ years in healthcare communications, healthcare agency, or bio-pharma advocacy preferred
• A demonstrated track record of expanding business with existing clients (upselling); and experience supporting new business pitches required
• Advocacy, non-profit, public health, and policy experience is a plus
  
  

Additional Information

Publicis Health is the world’s premier health-oriented agency network. A division of Publicis Groupe, Publicis Health manages top-tier agencies specializing in promoting innovative solutions in advertising, digital, branding, message delivery, market access, and medical communications. Publicis Health’s mission is to be the indispensable force for health and wellness business transformation through the alchemy of creativity and technology—for good.

With more than 5,000 employees around the world, Publicis Health manages 18 agency brands through 40 offices located in seven countries. Publicis Health brands include Digitas Health, Discovery USA, Heartbeat, in-sync, Langland, Maxcess Managed Markets, Payer Sciences, PDI, PlowShare Group, Publicis Health Media, Publicis LifeBrands, Publicis Resolute, Publicis Touchpoint Solutions, Razorfish Health, Real Science, Saatchi & Saatchi Wellness, Tardis Medical Consultancy, and Verilogue.

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail]. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $95,950 - $150,995 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 4/15/2025.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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