Enterprise Sales Account Director

Five9; United States; Remote; USD 75,000 - 146,000; Full time

Job summary

Five9 seeks an Enterprise Sales Account Director to manage and grow customer accounts. This fully remote position involves developing relationships, identifying growth opportunities, and driving revenue. Ideal candidates are seasoned sales professionals with a passion for customer success and a history of surpassing sales targets. The role promotes an inclusive workplace and offers competitive compensation.

Benefits

Health, dental, and vision coverage

Employee stock purchase plan

Paid Time Off and holidays

Short & Long-Term Disability coverage

401k savings plan with employer matching

Qualifications

• Minimum of 12 years of successful experience in sales.
• Ability to work independently and as part of a fast-paced team.
• Track record of selling at the C-level.

Responsibilities

• Establish credibility and cultivate relationships with existing customers.
• Collaborate with teams to develop comprehensive sales strategies.
• Drive revenue through lead generation and maintaining customer satisfaction.

Skills

Sales Excellence

Customer Relationship Management

Market Analysis

Sales Strategy Development

Upselling

Job description

Join to apply for the Enterprise Sales Account Director role at Five9

Join to apply for the Enterprise Sales Account Director role at Five9

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Enterprise Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Enterprise Account Director’s primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.

A successful Enterprise Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.

We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.

Key Responsibilities:

Customer Relationship Management:

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges
  
  

Sales Strategy Development:

• Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace
• Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them
  
  

Upselling and Cross-selling:

• Proactively identify opportunities to upsell additional Five9 products or services to existing customers
• Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center
• Develop and present compelling proposals that showcase the value of expanding their engagement with Five9
  
  

Market and Competitor Analysis:

• Stay informed about industry trends, market dynamics, and competitor activities
• Use this knowledge to position Five9 as a leader and differentiate our offerings
  
  

Key Responsibilities (continued):

• Create and drive revenue within a specified region or list of named accounts
• Generate business opportunities through professional networking and cold-calling
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from lead generation to closure
• Develop business plan and present the business plan during quarterly review sessions
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Self-generate leads from a personal connection, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience
  
  

Key Qualifications:

• Minimum of 12 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
• Be able to work independently and as part of a team in a fast pace, rapid change environment
• Success selling at the C-level
• Documented track record of sales excellence
• A proven sales hunter and closer
• Superior professional presence and business acumen
  
  

In conclusion, the Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
• Generous employee stock purchase plan
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave
  
  

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$75,300—$145,900 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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