Account Director

Envision Pharma Group; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Envision Pharma Group is a leading provider of commercialization services for pharmaceutical clients in the United States, focused on patient access, education and outcomes. The Account Director, Patient Services will provide strategic and operational leadership for the delivery of high‑quality client deliverables across all patient services workstreams.

This role drives planning, oversight of processes, and cross‑functional collaboration with leadership and external partners to design, deliver

Qualifications

• Bachelor's degree from accredited four-year college or university.
• 7+ years' total commercial pharmaceutical experience with at least 3 years in HUB/patient services management.
• Excellent written and verbal communication with ability to convey complex concepts.
• Strong analytical and strategic thinking with attention to detail.
• Interpersonal skills to build relationships with diverse stakeholders.
• Launch experience in multiple disease areas is a plus.
• Proficient in Microsoft Excel and PowerPoint.

Responsibilities

• Develop and maintain strong client relationships; resolve issues and escalate when needed.
• Lead client meetings, create agendas, take minutes and share updates.
• Coordinate with internal SMEs on strategy, distribution, licensing and e-prescribing.
• Draft statements of work, proposals and contracts; present to clients.
• Develop patient services presentations and communicate to varied audiences.
• Support pre-commercialization services and model development for patient support.
• Plan account visit plans; manage daily HUB operations and troubleshooting.
• Conduct benchmarking and patient focus groups to inform designs.
• Prepare and respond to vendor RFPs; advise clients on selections.
• Oversee implementation with clients; ensure milestones and timelines are met.
• Lead HUB and vendor teams; ensure project milestones.
• Monitor vendor performance via audits and satisfaction surveys.
• Visit sites for vendor and HUB assessments.

Skills

Communication

Analytical thinking

Interpersonal skills

Negotiation

Presentation

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Job description

Work shouldn't just be something we do; it should have a purpose. At Envision, we believe in creating life‑changing outcomes through the work we do with our clients, giving back to our communities, while creating a company culture where our people thrive. We believe success starts with a workplace where everyone feels valued, supported, and empowered to grow.

Being part of a collaborative team means there's no limit to what you can achieve. With us, you can be a part of a growing company you want to work for.

Our Vision:

To unleash the power of combined intelligence to accelerate patient access to life‑changing treatments.

Our Mission:

Delivering smarter and faster solutions to create, communicate, and commercialize value for our clients.

Our Values:

Excellence, People, Growth

The opportunity

Two Labs Marketing has created a systematic approach to pharmaceutical product commercialization that outlines step‑by‑step processes for our clients' trade and product launch needs and takes advantage of our team's diverse career backgrounds and extensive pharmaceutical expertise.

The Account Director, Patient Support Services, will join a highly collaborative, friendly, passionate, and energized team of professionals who work in an environment that goes beyond casual dress and flex scheduling. No structure or formality is permitted to get in the way of collaboration and teamwork. The ongoing growth of the company offers team members continuous opportunities to gain experience, develop skills and chart their course along an exciting path to success.

This individual will provide strategic and operational leadership for the delivery of high‑quality client deliverables across all patient services workstreams. This role is responsible for the planning, implementation, and oversight of processes that support optimal process flow, experience and outcomes. The account director collaborates cross-functionally with leadership from other business units and external partners to design, deliver, and optimize patient service solutions- including access, affordability, education, and adherence programs that improve the patient experience and drive successful product outcomes for our pharmaceutical clients.

The Account Director, Patient Services will bring deep expertise in patient support services, a strong understanding of the pharmaceutical commercialization lifecycle, and proven leadership in managing client relationships.

How will you make an impact at Envision Pharma Group?

Role responsibilities

• Develop and maintain strong client relationships, research and resolve issues, escalating as needed.
• Lead client meetings, create agendas, take minutes and prepare other communications.
• Lead team meetings and stretch projects to further support the Patient Services Team.
• Communicates with and engages internal subject matter experts as needed, including Compendia strategy, distribution strategy, licensing and e‑prescribing.
• Drafts, completes and submits required forms and documents, including statement of work proposals and contracts.
• Develops customer presentations and communicates to various audiences in writing and verbally.
• Assists in development of patient support pre‑commercialization services and model development strategy. Develops account visit plans; manages patient services daily operations and provides troubleshooting.
• Perform benchmarking and patient focus groups/ad boards to determine patient services design.
• Research and develop requests for proposals (RFP's) on behalf of clients to help select third party vendors.
• Provide implementation support to clients to help with the building of internal or external patient support HUBs.
• Provide implementation oversight to ensure project meetings are effectively planned and organized.
• Provide leadership to HUB and third‑party vendors to ensure key project milestones are on task according to project timeline.
• Develop and assess third party vendor support to gauge overall success (audits, customer satisfaction surveys).
• Develops, issues and analyzes responses to other vendor RFPs; presents recommendations to client; performs initial third‑party vendor and HUB onsite visits.
• Other duties as assigned.

Do you have what we are looking for?

• Bachelor's degree from accredited four‑year college or university.
• 7+ years' total commercial pharmaceutical related experience with a minimum of 3 years' experience in HUB/patient services management. Experience in patient services consulting is highly desirable.
• Communication skills: Excellent written and verbal communication skills, with the ability to effectively convey complex concepts to diverse audiences. Effective negotiation and presentation skills.
• Analytical skills: Strong analytical and critical thinking abilities with a keen eye for detail and a strategic mindset.
• Interpersonal skills: Ability to build and maintain relationships with a wide variety of stakeholders, including HUB/patient services vendors, manufacturers, and other industry partners.
• Previous launch experience in multiple disease state areas is a plus but not necessary.
• Must possess the ability to manage several projects concurrently with ease and professionalism.
• Intermediate Microsoft Excel and PowerPoint skills required.

The provided salary range reflects the potential base salary for this role in the United States, considering factors such as your professional and academic experience, training, and role responsibilities. In addition to a competitive base salary, we offer an attractive total compensation benefits package designed to reward and support our people.

#TogetherWeDiscover