Account Director

IMSUS Integrated Merchandising Solutions; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with match

Disability Insurance

Hybrid work policy

Tuition reimbursement

Training and development opportunities

Employee Resource Groups access

Job summary

IMS Integrated Merchandising Solutions seeks an Account Director – Retail to lead day‑to‑day client merchandising programs, drive efficiencies, and expand a global supply chain approach. You will mentor teams, manage KPIs, and partner with senior client stakeholders to grow opportunities across IMS services.

You will leverage deep industry knowledge to deliver strategic, data-driven solutions, while balancing client needs with IMS objectives in a hybrid work environment.

Qualifications

• Proven leadership of account management teams and client programs.
• Strong ability to translate client objectives into merchandising outcomes.
• Experience with budgeting, forecasting and KPI tracking.

Responsibilities

• Lead a team of IMS employees delivering client merchandising programs.
• Develop and mentor account management experts and workflows.
• Manage client KPIs and use analytics to drive improvements.
• Partner with key client stakeholders to identify growth opportunities.
• Understand client industries and brands to act as strategic partner.
• Present strategic ideas to senior client contacts.
• Balance client expectations with feasible outputs and cross-functional alignment.
• Collaborate with Sourcing, Campaign, Logistics, Analytics, Creative, Finance and IMS clients.

Skills

Team leadership

Strategic client management

Budgeting & forecasting

Cross-functional collaboration

Tools

CRM systems

Excel

Job description

Agency: IMS Job Function: Account Management and Growth Job Subfunction: Account Management Job Description: Account Director – Retail

What does the Account Management team do?

Our account teams consist of dedicated professionals who provide best-in-class client leadership for today's leading retailers and brands. Their primary focus is to understand our clients' business objectives and translate them into successful outcomes across various retail merchandising initiatives. These initiatives include managing the development and distribution of merchandising and point-of-sale materials, retail media, and providing support for field sales, operators, and distributors. In overseeing the day-to-day management of each client's business, our account teams are responsible for delivering results aligned with annual IMS P&L targets. Every member of the account team plays a clearly defined role that contributes directly to achieving the annual budget objectives. We value what makes you, you. IMS is committed to building and maintaining a team that reflects the diverse consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.

Who are you?

You think critically and solve problems. You can handle a variety of tasks and work on multiple projects at once. Additionally, you embody the IMS principles of Passion, Collaboration, Integrity, Inventiveness, and Proactivity. You will be part of a team that strives to provide excellent service and thought leadership to our clients and want to bring your best to the organization and see your work brought to life.

What’s the opportunity?

This role is responsible for overseeing day-to-day operations, driving process efficiencies and cost savings, aligning with client needs across multiple stakeholder groups, and expanding & improving a global supply chain approach to managing merchandising materials.

Responsibilities:

• Lead a team of IMS employees in the seamless delivery of client merchandising programs to support the client’s retail marketing plans
• Open role: Retail Industry
• Develop and mentor a team of account management experts ensuring a strong understanding of: IMS business process, employee position training and job execution
• Strong understanding of IMS workflow with an ongoing pursuit to drive best practices and efficiency within the IMS organization
• Knowledge of the key IMS systems and technology platforms and the ability to leverage and enhance these tools for productivity
• Develop, manage and monitor client KPIs for; utilize analytical skills to demonstrate opportunities to drive improvements in the process
• Partner closely with key client stakeholders to deliver existing assignment and determine growth opportunities
• Gain intimate understanding of client’s respective industry and brands in order to be a strategic partner across client initiatives
• Present strategic business building services/ideas to senior level client contacts
• Manage client or other IMS department expectations and goals, reworking unreasonable demands into positive achievable outputs.
• Build credible relationships with peers and other functional teams within IMS and act as key strategic partner across Sourcing, Campaign, Logistics, Analytics, Creative, Finance and our IMS Clients
• Understand key financial drivers for IMS and our clients; identify and collaborate efficiency initiatives that benefit IMS and/or the client
• Support the Business Runner with the annual budgeting process and monthly forecasting submissions
• Assist in various special projects as assigned by the Business Runner

Optimal Skill set:

• Positive and motivating leader
• Strong problem-solving skills with the ability to synthesize data and information into useful formats
• Strong written and oral communication, including daily communication internally and externally, business review development, and strong presentation skills
• Ability to collaborate across the account management and cross-functional teams
• Financial/budgeting experience

What we offer:

• Competitive salary
• Medical, dental, vision coverage, including family-forming benefits and gender-affirming care
• 401(k) with match
• Disability Insurance (short term and long term)
• Generous PTO policy
• Hybrid work policy
• Robust peer recognition program
• Training and development opportunities
• Tuition reimbursement program
• Access to Omnicom's Employee Resource Groups: Black Together, Open Pride, Acento, Open Disability, and Omniwomen
• Commitment to growing and enhancing our organizational culture

Who we are

IMS represents leading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, branded merchandise, and more. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality.

Visit us at: www.IMSretail.com.

IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com).

A note to candidates Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay.

IMS is an Equal Opportunity Employer

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.

For US Job Seekers: It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F. At Omnicom Group, careers are designed for growth. We’ve purposefully crafted a transformative talent experience built with accountability in action — focused on community, impact, and opportunity.