Account Director

United States Digital Space LLC; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid workweek

Unlimited PTO after 5 years

Birthday off

Regular learning & development

Job summary

United States Digital Space LLC is seeking an Account Director to lead and grow a portfolio of high‑value client partnerships. You will own the full client lifecycle, acting as trusted advisor while helping clients envision, plan, and execute long‑term digital growth.

You will build strong relationships, lead QBRs, and develop strategic account plans that align client needs with our service offerings, guiding multi‑year platform growth with cross‑functional teams across the organization.

Qualifications

• Bachelor’s degree preferred in marketing, IT, or related field.
• 5–8 years of experience in digital marketing, technology, account management, consulting, or software-based environments.
• Proven success managing a $3–5M book of business.
• Experience with large-scale, web-based or digital solutions.
• Strong business analysis skills and ability to define client requirements and success criteria.

Responsibilities

• Manage a portfolio of 10–12 high‑value client accounts.
• Lead Quarterly Business Reviews (QBRs) to discuss goals, performance, risks, and opportunities.
• Develop and present strategic and tactical account plans aligning client needs with services.
• Partner with clients to define long‑term, multi‑year visions for platform growth and evolution.
• Identify client pain points and translate into actionable solutions.
• Collaborate with delivery teams to define project scope, goals, assumptions, and deliverables.
• Coordinate estimates and proposals with internal teams and client stakeholders.
• Position proposals, value, and execution priorities with Sales and VP of Client Services.
• Advocate for the client internally to ensure scope, timeline, and budget alignment.
• Maintain scope documents and statements of work.
• Stay informed on industry trends and best practices relevant to client needs.
• Maintain accurate reporting and account documentation using Salesforce.

Skills

Account leadership

Digital marketing

Business analysis

Client service

Cross-functional collaboration

Stakeholder communication

Education

Bachelor’s degree preferred (marketing, information technology, or related field)

Tools

Salesforce

Job description

Position Overview

Full‑time. We’re looking for a strategic, relationship‑driven Account Director to lead and grow the company’s most important client partnerships. In this role, you’ll own the full client lifecycle for a portfolio of high‑value accounts, acting as a trusted advisor while helping clients envision, plan, and execute long‑term digital growth.

Location

Location flexibility. This role offers flexibility based on candidate location and business needs, with the option to work hybrid from our Bedford, NH office or fully remote within the U.S. Occasional travel may be required.

Responsibilities

• Manage a portfolio of 10–12 high‑value client accounts.
• Build strong, trusted relationships with client stakeholders at all levels.
• Lead Quarterly Business Reviews (QBRs) to discuss goals, performance, risks, and future opportunities.
• Develop and present strategic and tactical account plans that align client needs with the company’s service offerings.
• Partner with clients to define long‑term, multi‑year visions for platform growth and evolution.
• Identify client pain points and opportunities, translating them into actionable solutions.
• Collaborate with delivery teams to define project scope, goals, assumptions, and deliverables.
• Coordinate estimates and proposals with internal teams and client stakeholders.
• Partner with Sales and the VP of Client Services to position proposals, value, and execution priorities.
• Serve as the client advocate internally to ensure work meets expectations for scope, timeline, and budget.
• Manage and communicate scope documentation and statements of work.
• Stay informed on industry trends, emerging technologies, and best practices relevant to client needs.
• Maintain accurate reporting and account documentation using Salesforce and other internal tools.
• Represent the company with professionalism, responsiveness, and a strong client‑first mindset.

Benefits

• Strong compensation package.
• Competitive health packages.
• 401(k) + company match.
• Flexible schedules.
• Hybrid workweek.
• Unlimited PTO after 5 years.
• Birthday off.
• Regular learning & development opportunities.
• Monthly company‑provided lunches.
• A fun, collaborative, and innovative team.
• Cutting‑edge technology and creative freedom.
• Regular crew events, outings, and more.

Qualifications

• Bachelor’s degree preferred (marketing, information technology, or related field).
• 5–8 years of experience in digital marketing, technology, account management, consulting, or software‑based environments.
• Proven success managing a $3–5M book of business.
• Experience working on large‑scale, web‑based or digital solutions.
• Strong business analysis skills with the ability to define client requirements and success criteria.
• Exceptional client service orientation with strong verbal and written communication skills.
• Ability to collaborate effectively across cross‑functional teams.
• Experience communicating strategy and recommendations to senior stakeholders.
• Prior consulting or business analysis experience is a plus.

Equal Employment Opportunity Statement

The company, Inc. is an equal opportunity employer. We participate in E‑Verify for all employees. This Employer will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization. Employers may not use e‑Verify to pre‑screen job applicants and may not limit or influence the choice of documents presented for use on the Form I‑9.