Account Director

Embedded Shishya; New Hampshire; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Strong compensation package

Health package

401k + company match

Hybrid workweek

Unlimited PTO after 5 years

Your birthday off

Learning & development opportunities

Monthly lunches

Career growth support

Job summary

SilverTech, Inc. seeks an Account Director to own the full client lifecycle for a portfolio of high-value accounts. You will act as a trusted advisor, uncover opportunities, and align services to client goals across sales, delivery, and leadership.

You’ll partner with clients to define long‑term visions, lead QBRs, and collaborate with delivery teams to ensure scope, timeline, and budget meet expectations. Occasional travel may be required.

Qualifications

• Bachelor’s degree preferred
• 5–8 years of experience in digital marketing, technology, account management, consulting, or software-based environments
• Proven success managing a $3–5M book of business
• Experience with large-scale web-based or digital solutions
• Strong business analysis skills to define client requirements and success criteria
• Exceptional client service orientation with strong communication skills
• Ability to collaborate across cross-functional teams and communicate strategy to senior stakeholders
• Prior consulting or business analysis experience is a plus

Responsibilities

• Manage a portfolio of 10 – 12 high-value client accounts
• Build strong, trusted relationships with client stakeholders at all levels
• Lead Quarterly Business Reviews (QBRs) to discuss goals, performance, risks, and future opportunities
• Develop and present strategic and tactical account plans that align client needs with SilverTech’s service offerings
• Partner with clients to define long‑term, multi‑year visions for platform growth and evolution
• Identify client pain points and opportunities, translating them into actionable solutions
• Collaborate with delivery teams to define project scope, goals, and deliverables
• Coordinate estimates and proposals with internal teams and client stakeholders
• Partner with Sales and the VP of Client Services to position proposals and priorities
• Represent SilverTech with professionalism and a client-first mindset
• Maintain accurate reporting and account documentation using Salesforce
• Stay informed on industry trends and best practices relevant to client needs

Skills

Digital marketing

Account management

Business analysis

Client service

Cross-functional collaboration

Strategic communication

Consulting experience

Education

Bachelor's degree

Tools

Salesforce

CRM

Job description

Headquarters: Bedford, NH

URL: http://silvertech.com

We’re looking for a strategic, relationship-driven Account Director to lead and grow some of SilverTech’s most important client partnerships. In this role, you’ll own the full client lifecycle for a portfolio of high-value accounts, acting as a trusted advisor while helping clients envision, plan, and execute long-term digital growth.

You’ll work closely with client stakeholders and internal delivery teams to uncover opportunities, solve business challenges, and align SilverTech’s services to client goals. This is a highly visible role that blends strategy, client advocacy, and collaboration across sales, delivery, and leadership.

Location Flexibility

This role offers flexibility based on candidate location and business needs, with the option to work hybrid from our Bedford, NH office or fully remote within the U.S. Occasional travel may be required.

What You’ll Do

• Manage a portfolio of 10 – 12 high-value client accounts
• Build strong, trusted relationships with client stakeholders at all levels
• Lead Quarterly Business Reviews (QBRs) to discuss goals, performance, risks, and future opportunities
• Develop and present strategic and tactical account plans that align client needs with SilverTech’s service offerings
• Partner with clients to define long‑term, multi‑year visions for platform growth and evolution
• Identify client pain points and opportunities, translating them into actionable solutions
• Collaborate with delivery teams to define project scope, goals, assumptions, and deliverables
• Coordinate estimates and proposals with internal teams and client stakeholders
• Partner with Sales and the VP of Client Services to position proposals, value, and execution priorities
• Serve as the client advocate internally to ensure work meets expectations for scope, timeline, and budget
• Manage and communicate scope documentation and statements of work
• Stay informed on industry trends, emerging technologies, and best practices relevant to client needs
• Maintain accurate reporting and account documentation using Salesforce and other internal tools
• Represent SilverTech with professionalism, responsiveness, and a strong client‑first mindset

Benefits

• Strong compensation package
• Competitive health packages
• 401k + company match
• Flexible schedules
• Hybrid workweek
• Unlimited PTO after 5 years
• Your birthday off
• Regular learning & development opportunities
• Monthly company‑provided lunches
• A fun, collaborative, and innovative team that actually likes working together
• Cutting‑edge technology and creative freedom
• Regular crew events, outings, and more!
• We believe in career growth and will help you get where you want to go.

What You Need to Succeed

• Bachelor’s degree preferred (marketing, information technology, or related field)
• 5–8 years of experience in digital marketing, technology, account management, consulting, or software-based environments
• Proven success managing a $3–5M book of business
• Experience working on large‑scale, web‑based or digital solutions
• Strong business analysis skills with the ability to define client requirements and success criteria
• Exceptional client service orientation with strong verbal and written communication skills
• Ability to collaborate effectively across cross‑functional teams
• Experience communicating strategy and recommendations to senior stakeholders
• Prior consulting or business analysis experience is a plus

SilverTech, Inc. is an equal opportunity employer.

We participate in E-Verify for all employees.