Account Director

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Saint Paul (MN); Hybrid; USD 125,000 - 188,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Community engagement culture

Parental leave & adoption support

Job summary

Duly Health and Care is seeking an Account Director to drive employer growth in the Midwest market. You will develop and close contracts, build relationships with plan sponsors, and lead cross‑functional teams to deliver contracted programs.

This hybrid role in Downers Grove, IL offers a base pay and comprehensive benefits, including tuition reimbursement, 401(k) match, and generous PTO; candidates with 5+ years of employer sales experience will shine.

Qualifications

• Bachelor’s degree in management, business, or related field.
• 5+ years of progressive employer sales or growth experience with closing contracts.
• Expert knowledge of Self‑Funded, Fully Insured, and Taft‑Hartley employers.
• Proven track record in originating, negotiating, and closing contracts.
• Deep relationships with local employers, brokers, and benefits consultants.
• Experience managing full employer sales cycles: pipeline, proposals, pricing, contracting, renewals.
• Product development experience including value propositions and implementation plans.
• Experience executing on-site programs, health fairs, and promotional campaigns.

Responsibilities

• Lead, develop, and execute employer growth strategy with a focus on contract closure.
• Identify target employers and quantify growth and revenue potential.
• Build and manage a robust employer pipeline including prospecting and proposals.
• Translate business needs into contracted employer solutions.
• Lead employer negotiations through pricing, scope, and contracts.
• Develop employer service portfolio and rollout plans.
• Monitor population trends to identify expansion opportunities.
• Track growth performance, conversions, and revenue outcomes.
• Collaborate with brokers/consultants on RFPs and closings.
• Deliver direct-to-employer marketing and communications strategies.

Skills

Self-funded/fully insured knowledge

Taft-Hartley plans

Sales cycle management

Local employer relationships

Contract negotiation

Product development

On-site programs

Data analysis

Excellent communication

Cross-functional collaboration

MS Office + D365

Highly organized

Education

Bachelor’s degree in management or business

Tools

D365

Job description

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician‑led team that works as one and puts patients at the centre of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centres, imaging, lab, and therapy, you are part of a system designed to deliver high‑quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Account Director Full-Time - Monday-Friday

Location: Downers Grove, IL

Work Schedule: Hybrid

The Account Director is responsible for developing and executing Duly’s employer growth strategy, driving new employer contract acquisition, and cultivating deep, revenue‑generating relationships with local plan sponsors and targeted patient cohorts. This role owns the employer opportunity pipeline from identification through close, working cross‑functionally to convert employer needs into contracted programs, solutions, and long‑term partnerships.

Responsibilities:

• Lead, develop, and execute employer growth strategy with a focus on contract closure
• Identify target employers and quantify employer growth and revenue potential
• Build and manage a robust employer opportunity pipeline, including prospecting, qualification, proposal development, and contract negotiation
• Work directly with employers to understand business needs, pain points, and opportunities and translate them into compelling, contracted solutions
• Lead employer sales conversations through deal close, including pricing, scope definition, contracting, and implementation handoff
• Develop employer service portfolio including new program value propositions, detailed program design, pricing models, and roll‑out/implementation plans
• Monitor shifts and changes in employer patient populations to identify expansion, upsell, and renewal opportunities
• Track employer growth performance, contract conversions, and revenue outcomes.
• Cultivate and convert relationships with employers, plan sponsors, patient cohorts, and third‑party channels
• Introduce Duly to key employer decision‑makers and influencers using existing relationships and local market expertise
• Develop, manage, and expand broker and consultant channels to drive qualified employer leads and closed business
• Partner with brokers and consultants on RFP responses, finalist presentations, pricing strategies, and contract negotiations
• Execute employer‑facing growth initiatives such as Duly Open Houses, Employer Health Fairs, and on‑site employer programming, with clear conversion goals
• Develop and execute direct‑to‑employer and direct‑to‑employee marketing strategies that support contract acquisition, program enrollment, and retention
• Define and deliver employer communication strategies, including content for employer newsletters, benefit portals, and employee engagement campaigns
• Identify and close partnership opportunities for targeted employers
• Define and pursue narrow network and preferred provider opportunities with existing health plans to secure employer contracts
• Evaluate the TPA landscape to identify and close partnership arrangements supporting tiered products and alternative employer solutions
• Assess and engage employer aggregators and alternative purchasing models that create new routes to contracted employer growth
• Structure partnership agreements in collaboration with internal stakeholders to ensure alignment with revenue, operational, and quality goals

Qualifications:

• MINIMUM EDUCATION AND EXPERIENCE REQUIRED Level of Education / Field of Study Bachelor’s degree in management, business, or related field required Years of Experience 5+ years of progressive experience in employer sales, growth, or marketing with demonstrated success closing new employer contracts
• REQUIRED EXPERIENCE AND SKILLS Expert knowledge of Self‑Funded, Fully Insured, and Taft‑Hartley employers and plan sponsors
• Proven track record of originating, negotiating, and closing employer contracts and growth opportunities
• Deep relationships with local employers, brokers, and benefits consultants that translate into closed business
• Experience managing full employer sales cycles, including pipeline development, proposals, pricing, contracting, and renewals
• Product development experience including defining value propositions, target markets, and implementation plans
• Experience executing employer on‑site programs, health fairs, and promotional campaigns tied to measurable growth outcomes
• Strong analytical skills with experience monitoring employer data, trends, and population shifts to inform growth strategies
• Excellent written and verbal communication skills, including the ability to present and negotiate with C‑suite and senior employer stakeholders
• Strong presentation and persuasion skills across large and small audiences
• Experience working cross‑functionally with operations, clinical, marketing, and legal teams to close and launch employer programs
• Advanced knowledge of Microsoft Office (Word, Excel, Visio, PowerPoint, OneNote, Project) and D365
• Highly organized, results‑driven, and able to manage multiple concurrent employer opportunities
• Preferred background in sales, community relations, employer partnerships, or growth program development

The compensation for this role includes a base pay range of $125k-188k, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it's personal, connected, and led by people who truly care. We're a physician‑led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem‑solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you're caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn't about chasing what's next for its own sake. It's about finding better ways to deliver high‑quality, affordable, and accessible care, today and into the future. If you're looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you'll find your place at Duly.