Manager - Operations Strategic Initiatives

Duly Health and Care; Chicago (IL); Hybrid; USD 116,000 - 174,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Life insurance

Disability insurance

Job summary

Duly Health and Care in Downers Grove, IL, seeks a Manager - Operations Strategic Initiatives to drive enterprise transformation and align operational efforts with organizational goals. This full-time hybrid role emphasizes strategic analysis, program leadership, and cross-functional collaboration to deliver measurable results.

Join a physician-led team focused on high-quality, coordinated care across the network, mentoring others while advancing patient-centered initiatives and continuous

Qualifications

• Bachelor's degree in Business, Economics, Healthcare Administration, or related field required.
• Master's degree preferred.
• 4+ years of relevant experience leading enterprise transformation initiatives.
• Proven ability to drive operational results in a matrixed and complex organization.
• Experience in healthcare operations, strategy, specialty healthcare operations or M&A preferred.
• Experience working with Epic or other EMR platforms, familiar with ambulatory clinical and operational workflows.

Responsibilities

• Lead planning, execution, and monitoring of enterprise transformation initiatives.
• Translate strategic objectives into actionable operational plans.
• Diagnose complex business challenges and develop actionable solutions.
• Collaborate with Growth Office, Operations, Finance, and Clinical teams.
• Manage select enterprise projects, including partnerships and KPI tracking.
• Implement project management best practices to improve efficiency and accountability.
• Develop frameworks and reporting to track KPIs and transformation outcomes.
• Conduct market research, strategic analysis, and financial/operational assessments.
• Mentor and guide junior team members in project execution.

Education

Bachelor's degree in Business, Economics, Healthcare Administration, or related field

Master's degree preferred

4+ years of relevant experience in enterprise transformation

Proven ability to drive operational results in a matrixed organization

Experience in healthcare operations, strategy, or M&A

Experience with EMR platforms (Epic)

Tools

Epic EMR

Job description

Manager - Operations Strategic Initiatives Full-Time | 40 hours per week. Monday- Friday | Hours will vary. Hybrid - Downers Grove, IL.

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The Manager, Strategic Initiatives will lead and drive strategic transformation initiatives across Duly, ensuring successful execution of high-impact projects, fostering a culture of continuous improvement, and aligning operational efforts with organizational goals. This role combines strategic analysis, program leadership, and cross-functional collaboration to deliver measurable results that advance Duly’s enterprise-wide objectives.

Major Responsibilities

• Lead the planning, execution, and monitoring of enterprise transformation initiatives, ensuring alignment with organizational strategy and priorities.
• Translate strategic objectives into actionable operational plans, driving initiatives that deliver measurable business impact.
• Diagnose complex business challenges, structure solutions, and develop actionable recommendations with a focus on tangible results.
• Collaborate with cross-functional teams—including the Growth Office, Operations, Finance, and Clinical teams—to execute initiatives and optimize processes.
• Manage select enterprise projects, including partnerships, operational KPI tracking, and targeted growth strategies.
• Implement project management best practices to enhance efficiency, effectiveness, and accountability across initiatives.
• Create and refine demand models to support growth strategy, leveraging data-driven insights for market prioritization and resource allocation.
• Develop frameworks and reporting capabilities to track Key Performance Indicators (KPIs) and measure the impact of transformation initiatives.
• Conduct market research, strategic analysis, and financial/operational assessments to inform enterprise decision-making.
• Utilize data analytics to generate insights, identify improvement opportunities, and measure transformation outcomes.
• Mentor and guide junior team members, providing leadership in project execution, analytical approaches, and cross-functional collaboration.
• Operate effectively in ambiguous environments by independently structuring complex problems, identifying required data and stakeholders, and driving work from initial question through recommendation and execution.

Qualifications & Experience

• Bachelor's degree in Business, Economics, Healthcare Administration, or related field required.
• Master's degree preferred.
• 4+ years of relevant experience, including demonstrated leadership in executing enterprise transformation initiatives.
• Proven ability to drive operational results in a matrixed and complex organization.
• Experience in healthcare operations, strategy, specialty healthcare operations or M&A strongly preferred.
• Experience working on the provider side of healthcare (e.g., hospitals, clinics, or physician groups) preferred.
• Experience working with Epic or another electronic medical record (EMR) platform, with familiarity navigating ambulatory clinical and operational workflows, preferred.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of $116,000-174,000 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.

If you have questions, please connect with your leader or HR Business Partner for support.