Account Director

Inizio; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Inizio Engage XD seeks a healthcare communications professional to lead strategic client relationships within a global pharmaceutical context. You will manage a portfolio of XD-level accounts, drive growth, and partner with subject matter experts to shape opportunities and solutions for client needs.

This hybrid role focuses on Philadelphia-area clients, onboarding new contacts, stewarding MSAs, and delivering value across large accounts.

Qualifications

• 5+ years experience growing accounts and expanding revenue with current clients
• Experience leading accounts across multiple agency services, bonus in Employee Engagement
• Healthcare/pharma industry exposure is helpful but not essential

Responsibilities

• Be an ambassador for Inizio Engage XD within the client and broader organization
• Ensure the wider agency team is set up for success on your account and mentor briefs
• Establish trusted partnerships with direct clients and procurement partners; lead business reviews
• Foster collaboration across XD and related service lines; translate client context into action
• Maintain forecasts and identify growth opportunities with cross-service line partners
• Lead pitches for opportunities and manage account growth across the portfolio

Skills

Account leadership

Client relationships

Strategic planning

Cross-functional collaboration

Mentoring

Tools

HubSpot CRM

Job description

Are you a healthcare communications professional ready to lead strategic client relationships.

Join our Client Engagement Team (CET) at Inizio Engage XD, where we partner with global pharmaceutical clients.

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. Our family of brands comprises: Emota, Forty1 and Nazarѐ.

This role has a bias towards the pharmaceutical industry, but we should note that all CET members ultimately work across the full scope of the XD offering.

You will lead large accounts at an XD level. This includes:

• Accountability for growth, both by increasing volume or diversifying services with existing buying points and building relationships with new buying points within your clients organization
• Build a strategic understanding of your client's business and where XD's capabilities can support
• Partner with subject matter experts in the service lines to shape opportunities and solutions to client problems
• Stewardship of MSAs, ensuring adoption of Service level agreements, ways of working and processes
• Onboarding new client contacts into the agency at an XD level

As an Account Director you will be responsible for a portfolio of business that may focus on specific areas of a large account, a group of smaller (<$1M) accounts or a combination of the two.

You will report into the Client Engagement Director

We support hybrid work, however we are looking for candidates in and around the Philadelphia area.

What You'll Do...

• Be an ambassador for the agency within the client and wider Inizio organizations
• Ensure the wider agency team are set up for success on your account, either directly or by mentoring your direct reports to lead the way with great briefs and a clear point of view on the client need and perspective on value

Client & Internal Relationships

Clients

• Establish the agency as a trusted client partner with both direct clients and procurement partners. This will include leading Business Review Meetings, and partnering with subject matter experts to bring value additive thinking to your clients
• Identify changes in your account and client circumstance (positive opportunities or emerging risks) and work with relevant team members to deal with these. Its your role to work with your peers to ensure the agency is set up to succeed on your accounts now and into the future

Internally

• Foster collaborative, productive relationships across XD, including:
  • Build an understanding of our several specialisms and consulting the right subject matter experts at the right time
  • Ensure the nominated ambassadors for your account(s) and project teams are versed in your client context (business, brand, MSA, Service level agreements processes)
  • Promote a culture around your accounts that drives the delivery of projects
  • Navigate any internal friction to a deliver a positive outcome for the client and insights for the agency
  • Manage direct reports subject to team structure on your accounts

Commercial Accountability

• Maintain an understanding of the component parts of your account's forecast and partnering with your CED and service line counterparts to ensure accuracy of the forecast at any given time
• Work with your CED and partners in other service lines to identify growth and forecast risk and plans to compensate for this. This would also include identifying additional opportunities and having clear plans to capitalise on these.
• Have a point of view on new opportunities/ pitches and whether or not the agency should pursue them, based on cost involved vs the scale of the opportunity
• Maintain HubSpot pipelines and XD forecasts following agency process

Agency Growth

• Partner with your Client Engagement Director to plan for growth with existing client stakeholders / buying points and identifying opportunities for growth with new client stakeholders / buying points (white space)
• Build an understanding of the wider Inizio footprint on your accounts and how this can support XD Growth (and vice versa)
• Identify marketing opportunities through case studies and client relationships to support growth across the agency
• Lead pitches on your account and when relevant opportunities come into the agency, outside your account following the agency pitch process and standards

What You'll Bring

• 5+ years experience growing accounts. This should include expanding revenue associated with your current clients contacts but also identifying new opportunities beyond this.
• Experience leading accounts that cover a range of agency services, a bonus within Employee Engagement strategy.
• Given the accounts in the portfolio is on pharma clients, experience of the healthcare industry would be helpful but is not essential
• Agency experience is a bonus
• Great compensation package
• 23 days' personal leave plus public holidays and volunteering leave
• Private Medical Plan and Life Insurance

A bit about us...

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the creation and delivery of live and virtual experiences, film, digital, and immersive content.

Our family of brands is made up of: Emota, Forty1 and Nazarѐ.

We believe in our values: We empower everyone | We rise to the challenge | We work as one | We ask what if | We do the right thing and we will ask you how your personal values align to our values

#LIML

This is a hybrid remote/in-office role.

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.