Account Director

Craft; New York (NY); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Private medical and dental

Enhanced parental leave

Hybrid working

Birthday off + wellbeing day + two 'go

Job summary

Craft in New York is seeking an experienced Account Director to own and grow senior client relationships across global brands in sportswear and technology. You will identify opportunities, guide delivery with cross‑functional teams, and lead weekly commercial discussions.

The role also helps shape how the New York studio operates, with a light client services load and room to advance. The position offers hybrid work (three days in studio, two from home), a salary range of $140,000–$175,000, and

Qualifications

• Minimum six years in an agency setting.
• Experience with large, complex global clients.
• Background in retail, environments, retail marketing, or brand design.

Responsibilities

• Own and grow relationships with senior stakeholders at top brands.
• Identify and pitch opportunities to expand accounts.
• Coordinate with creative and project teams to align delivery with client goals.
• Represent accounts in weekly commercial meetings.
• Influence how the New York studio operates and improves processes.

Skills

Account management

Client relationship growth

Strategic planning

Cross-functional collaboration

Job description

A global retail design and strategy agency where delivery sits entirely with the project management team. That is deliberate. It leaves this Account Director free to do one thing: own the client relationship and grow it.

This is the second most senior role in the New York studio. When most Account Director roles ask you to sit between the client and the creative team, relaying information in both directions and shaping neither, this one is built to do the opposite.

The Role

You'll own and grow relationships with senior stakeholders at some of the world's most recognised sportswear and technology brands - the kind of complex accounts that come with real decision‑making and reward someone who brings calm and clarity to them. You'll identify and pitch opportunities to expand accounts, work with creative and project teams to keep delivery aligned to client goals, and represent your accounts in weekly commercial meetings.

You'll also help shape how the New York studio operates - process, ways of working, and strategy are open to influence from the right person. The studio is around six people and growing fast, with new brand wins in New York and further conversations live on the West Coast. The client services team is deliberately kept light, with real space to move up.

The Package

$140,000 - $175,000

Hybrid working - three days in the studio, two days from home

Two-week working from abroad opportunity

Private medical and dental

Enhanced parental leave

Birthday off, + a wellbeing day, + two community days on top of 25 days PTO

The Person

You're an experienced Account Director with six or more years in agency, coming from a retail, environments, retail marketing, or brand design background.

You’ve worked with large, complex global clients, and you can point to specific relationships you've personally grown. This is a busy studio, and it suits someone commercially sharp who wants to be in on the action.

A more diverse team is a more creative team.

It’s our job to build teams of people, and we’re proud to bring together a global network of diverse talent.

All applicants will be considered without regard to race, nationality, religious persuasion, sexual orientation, sex, marital or parental status, physical ability, gender, or age.