Account Director

MBO Partners Limited; Mississippi; Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking an Account Director to lead client relationships and drive revenue growth. In this remote role, you'll manage key accounts, ensuring client satisfaction while promoting services and programs. You'll leverage your expertise in business development and account management to identify growth opportunities and implement strategies for success. Join a dynamic team dedicated to shaping the future of work, where your contributions will directly impact the platform's roadmap and vision. With a focus on trust and collaboration, this role offers a chance to thrive in a supportive environment that values innovation and professional growth.

Benefits

Remote work environment

Competitive base salary

Opportunities for growth

Medical, dental, and vision plans

401(k) retirement plan

Flexible Time Off

Qualifications

• 5-10 years in Business Development or Account Management.
• Experience with Big Four or Professional Services firms preferred.

Responsibilities

• Manage relationships and revenue growth for key accounts.
• Ensure client satisfaction and operational delivery of objectives.

Skills

Account Management

Business Development

Client Relationship Management

Salesforce

Problem Solving

Education

Bachelor's Degree

Tools

Salesforce

Job description

The Role: Account Director
Location:Remote

Who We Are
At MBO we give people the control to do the work they love the way they want.
We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients. By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision.

What You Will Be Doing
The Account Director is responsible for the ongoing relationship management and revenue growth for a large Big Four professional services client within their strategic vertical.The Account Director will act as the main point of contact for our clients to ensure client satisfaction and overall program success.

In this role you will:

• Develop and maintain relationships with key account stakeholders to ensure success and growth of client programs
• Manage programs to ensure account satisfaction and operational delivery of defined objectives
• Interact with client stakeholders including program sponsors, and hiring managers, to promote MBO’s services and programs
• Act as the central point of contact for internal escalations for assigned accounts
• Be comfortable absorbing information from multiple internal groups, deciphering and understanding everyone’s perspective, determining the best course of action, and using it to spearhead conversations with clients in your own words and style.
• Drive innovation and problem-solve nimbly
• Continually evaluate client programs to improve process, systems, and people efficiencies
• Provide risk analysis and assessment by identifying potential areas of concern and ensuring programs are being administered as agreed upon and to contract specifications
• Actively identify account growth opportunities and implement strategies to support growth and development of your assigned client base
• Provide accurate forecasts and budgets related to account growth, development, and revenue stability
• Ensure effective communication of the program to all stakeholders internally and externally
• Research and resolve any escalated account issues relating to service level agreements (SLA’s), contractor on-boarding and enrollment, client invoicing, contractor payroll and compliance and other matters as they arise
• Remain current in knowledge of market trends, and competitors
• Prepare metrics and lead Quarterly Business Reviews for your accounts
• Act as lead during contract negotiations

What You Need to Stand Out

• Prior experience as an Account Manager, Client Executive, and/or Program Manager, in the contingent workforce, or professional services industry preferred
• Bachelors’ degree from an accredited College/University preferred
• 5–10 years professional work experience in a Business Development or Account Management role
• Previous Salesforce and MSP/VMS experience preferred
• Ability to be innovative and pioneer new services or products as a way to find solutions to client needs
• Prior experience working with the Big Four or Professional Services firms preferred
• Progressively responsible experience servicing and expanding corporate accounts
• Strong understanding of staffing, consulting or professional services industry and demonstrated knowledge/capabilities in the areas of analysis and pricing structures related to the contract workforce
• A track record of exceptional executive client relationship management and successful cross / up-selling to global 2000 clients
• A track record of success in developing and communicating strategy at an account, client, or business unit level
• A track record of developing, communicating, managing, and achieving strategic, P&L, and human capital objectives
• Experience managing change within a geographically disbursed organization

Here are just a few reasons that you will love working at MBO Partners

• Remote work environment
• Competitive base salary
• Opportunities for growth and development in a rapidly growing company.
• Excellent medical, dental, and vision plans designed to support healthy lifestyles.
• 401(k) retirement plan
• Flexible Time Off – take time when you need it
• Culture based on trust, feedback, communication, success and fun

At MBO Partners, we're committed to building a diverse and inclusive environment where passionate professionals can thrive. If you're ready to make a significant impact by connecting exceptional talent with meaningful consulting opportunities, we'd love to hear from you.

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