Account Director

Keynes Digital; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading programmatic advertising company in Austin seeks an experienced Account Director to manage key client relationships and mentor junior team members. This role requires over 10 years in digital media and 5 years in Connected TV. The ideal candidate is a strategic communicator with strong analytical skills and expertise in tools like Excel, The Trade Desk, or Amazon DSP. The position offers the opportunity to drive client success and enhance team performance.

Qualifications

• 10+ years of experience in digital media or agency.
• Minimum 7 years in client-facing roles.
• Minimum 5 years in Connected TV.
• Expert-level understanding of Excel required.
• Experience with The Trade Desk or Amazon DSP required.

Responsibilities

• Manage strategic client relationships and mentor junior team members.
• Act as a trusted consultant for clients and internal teams.
• Lead internal training and keep the team updated on industry trends.
• Conduct onsite meetings with clients and sales teams.
• Manage escalations and ensure deadlines are met.

Skills

Strategic communication

Client relationship management

Data analysis

Team mentoring

Digital media expertise

Tools

Excel

The Trade Desk

Amazon DSP

Job description

Keynes Digital is a leading full-service programmatic advertising company focused on Connected TV. Our company’s mission is to save our clients time and grow their business via audience-first and efficient programmatic campaigns.

We seek a strategic, experienced and analytical individual to act as both individual contributor and dotted-line manager across a portfolio of brand and agency clients. As an Account Director, you’ll manage key strategic client relationships, act as a strategic layer on accounts junior team members own, and be laser-focused on growing existing account relationships.

Key Responsibilities

• Serve as a senior leader across a portfolio of agency and brand clients. Act as both an individual contributor and strategic partner, with a focus on retaining and expanding key strategic accounts.
• Provide mentorship to junior team members, guiding them on industry trends, programmatic strategies, and Keynes-specific best practices. For accounts under your mentorship, function as a strategic advisor to both the internal account manager and the client.
• Establish yourself as a trusted consultant to primary client contacts and cross-functional teams. Help accelerate clients’ business goals through strategic roadmapping, data-centric approaches, and tailored guidance.
• Partner with the VP of Client Services to lead internal team training. Ensure the team remains current on DSP advancements, industry trends, platform updates, and relevant points of view.
• Behave as escalation point for junior team members, providing direct and decisive direction or in specific situations, promptly escalating to VP of Client Services to ensure internal and external deadlines & expectations are met
• Establish themselves as positive and encouraging team member, ensuring the different teams work collaboratively together and with an action-focused approach
• Spearhead client onsite meetings from goal setting, logistic planning with sales team, creation of presented materials/content with the account management/performance teams and running lead on follow-up items

Measures of Success

• Growth in retention rate and revenue
• Ability to lead with data
• Renewal of new clients and budget increases within the first 3 months of partnership
• Performance of junior team members
• Sales and performance team feedback

Knowledge, Experience & Skills

• 10+ years of experience working with either a digital media publisher, technology company, or agency
• Minimum 7 years in a client-facing role handling a portfolio of accounts
• Minimum 5 years in Connected TV, whether in a sales or client services role
• Clear and deliberate internal communicator, able to manage expectations across multiple internal stakeholders
• Confident and strategic communicator with clients, with the ability to level set expectations and pivot between discussion points with ease and finesse.
• An expert-level understanding of Excel is required
• Experience with The Trade Desk or Amazon DSP is required

Personal Attributes

• A team player who likes working in an ever-evolving industry and environment
• Passionate about account and project ownership
• Acts with positivity, initiative, and confidence
• Relationship builder who understands how to build trust with internal and external stakeholders

Keynes Digital is an equal opportunities employer and welcomes applications from diverse candidates.