Account & Customer Success Specialist - Hybrid

Saputo, Inc.; Rogers (AR); Hybrid; USD 62,000 - 81,000; Full time

Benefits offered by this job

Development opportunities

Meaningful compensation & benefits

Community involvement

Job summary

Saputo Cheese USA Inc. is seeking a Customer Service/Sales Support professional in the United States. You will provide top-tier service to customer accounts, handle inquiries, changes, and returns, and assist with order-entry and problem resolution.

The role emphasizes accuracy, teamwork, and cross-training within a hybrid office setup. Ideal candidates have 1–5 years in customer service or sales support, strong communication, and proficiency with MS Office; SAP/AS400 knowledge is a plus.

Qualifications

• 1 - 5 years of Customer Service, Sales Support, or related field experience.
• Strong interpersonal skills; ability to work in a team and demonstrate leadership.
• Excellent attention to detail, written and verbal communication, time management and organizational skills.

Responsibilities

• Provide the highest level of customer service to new and existing customer accounts through sales support and account management.
• Handle multiple priorities including customer inquiries, order changes, sample orders, product returns and shortages resolution.
• Monitor customer order patterns and adjust orders per company policies and management directives.
• Execute order entry with high accuracy and problem-solving in a timely manner.
• Participate in cross-training of department employees.

Skills

Problem solving

Interpersonal skills

Attention to detail

Data entry & MS Office

Team leadership

Education

College degree in business or related field (pursuing)

Tools

SAP

AS/400

Microsoft Office

Job description

Saputo Cheese USA Inc. is seeking a Customer Service/Sales Support professional in the United States. You will provide top-tier service to customer accounts, handle inquiries, changes, and returns, and assist with order-entry and problem resolution.

The role emphasizes accuracy, teamwork, and cross-training within a hybrid office setup. Ideal candidates have 1–5 years in customer service or sales support, strong communication, and proficiency with MS Office; SAP/AS400 knowledge is a plus.