Co-Management Specialist

Saputo, Inc.; Rogers (AR); Hybrid; USD 62,000 - 81,000; Full time

Benefits offered by this job

Development opportunities

Meaningful compensation & benefits

Community involvement

Job summary

Saputo Cheese USA Inc. is seeking a Customer Service/Sales Support professional in the United States. You will provide top-tier service to customer accounts, handle inquiries, changes, and returns, and assist with order-entry and problem resolution.

The role emphasizes accuracy, teamwork, and cross-training within a hybrid office setup. Ideal candidates have 1–5 years in customer service or sales support, strong communication, and proficiency with MS Office; SAP/AS400 knowledge is a plus.

Qualifications

• 1 - 5 years of Customer Service, Sales Support, or related field experience.
• Strong interpersonal skills; ability to work in a team and demonstrate leadership.
• Excellent attention to detail, written and verbal communication, time management and organizational skills.

Responsibilities

• Provide the highest level of customer service to new and existing customer accounts through sales support and account management.
• Handle multiple priorities including customer inquiries, order changes, sample orders, product returns and shortages resolution.
• Monitor customer order patterns and adjust orders per company policies and management directives.
• Execute order entry with high accuracy and problem-solving in a timely manner.
• Participate in cross-training of department employees.

Skills

Problem solving

Interpersonal skills

Attention to detail

Data entry & MS Office

Team leadership

Education

College degree in business or related field (pursuing)

Tools

SAP

AS/400

Microsoft Office

Job description

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

How you will make contributions that matter

Provide the highest level of customer service to new and existing customer accounts through sales support and account management activities. Ensure customer satisfaction through ongoing interaction and building of rapport with customer accounts, sales personnel, and internal supporting departments. Handle multiple priorities including customer inquiries, order changes, sample orders, product returns and product shortage resolution. Monitor customer order patterns and adjust orders in accordance with company practices, policies and management directives. Execute order‑entry with high accuracy and follow through including solving problems in a professional and timely manner. Participate in cross‑training employees across the department.

You are best suited for the role if you have the following experience, skills, and qualifications

• Ability and drive to problem solve; to dig deep past the first layer of possible solutions.
• 1 - 5 years of Customer Service, Sales Support, or related field experience.
• Strong interpersonal skills; ability to successfully work in a team environment and demonstrate leadership.
• Excellent attention to detail, written and verbal communication, time management and organizational skills.
• Excellent data entry and proficiency in the use of computers and Microsoft Office programs.
• Working knowledge of SAP or AS400 preferred.
• Pursuing a college degree in business or a related field and consumer packaged goods or dairy industry experience, a plus.

We support and care for our employees by providing them with

• Development opportunities that enhance you career fulfillment.
• Meaningful compensation & benefits that help you care for your family.
• Opportunities to contribute to your community.

Salary Range $61,820-$81,140 Salary offers will vary commensurate with experience, education, skills and training.

Hybrid office (4 days in office, 1 day remote)

In the USA, Saputo ranks among the top three cheese producers and is one of the top producers of extended shelf‑life and cultured dairy products, with a portfolio of well‑loved brands such as Stella, Frigo Cheese, Montchevre, Stella, and Treasure Cave. We also boast a strong foodservice presence, partnering with reputable chain restaurants and broadline distributors. Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.

Accessibility

Saputo Cheese USA Inc. endeavors to make Saputo.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 214-863-2300 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

EEO

Saputo Cheese USA Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under law, please visit www.EEOC.gov.

California Applicant Privacy Notice (CCPA)

To review the Saputo Cheese USA Inc. Privacy Notice for California applicants, please visit our Corporate website associated section by clicking here (English) or here (Spanish).

Making Good Food Is Our Passion, and we do it responsibly. Our caring teams process about 10 billion litres of milk annually into a diversified range of dairy and dairy alternative products sold in over 50 countries. With 54 manufacturing facilities and over 18,100 employees, we operate our leading business in Canada, the USA, Australia, and the United Kingdom. All dairy processors have access to the same raw material and equipment; what distinguishes us is our can‑do spirit and our diverse, inclusive work culture that empowers employees to grow in their own way.

Stay in touch! Follow the hashtag #OurBestIsMadeOfYours on Instagram, Facebook, and LinkedIn.