Account Coordinator, Temporary

Pioneer Utility Resources; Holiday (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Pioneer Utility Resources, a not-for-profit marketing agency, seeks an Account Coordinator to support marketing efforts for small utilities. This temporary role, extending through 2025, requires strong communication and project management skills, as well as a degree in marketing or a related field. Responsibilities include client interaction, research, and administrative support for project execution.

Benefits

401(k) retirement program

Paid holidays and PTO

Reimbursement for mobile phone and internet expenses

Qualifications

• Proven work experience as an Account Coordinator or similar role.
• 1+ years of experience with marketing/advertising campaigns.
• Ability to represent the company at trade shows.

Responsibilities

• Support senior account managers by facilitating communication.
• Coordinate meetings, calls, and demos.
• Conduct research on prospective clients.

Skills

Strong communication skills

Problem-solving attitude

Project management

Attention to detail

Ability to multitask

Education

Bachelor’s degree in digital media, marketing or related field

Tools

Monday.com

QuickBase

Dropbox

Microsoft 365

Job description

Are you a pro at nurturing client relationships while steering multi-faceted marketing campaigns - but you're tired of doing it just for the almighty dollar? What if you could use those same awesome skills, but on a team that serves the greater good? If we've piqued your interest, read on!

About the Position

Pioneer is a not-for-profit marketing and communications agency supporting the efforts of small and mid-sized electric and telecommunications companies across the U.S. As these utilities engage with their local communities to spur economic development, bridge the rural-urban divide, and provide high-quality energy and connectivity services to all, we are behind the scenes, making it all work. As a member-owned cooperative, we strive every day to embody the motto, “We serve so others can shine.”

This Temporary opportunity is required to cover the absences of other team members through the end of 2025 and possibly the beginning of 2026.In the event of a permanent opening during or at the end of that time frame, and presuming strong performance during the temporary employment period, a permanent offer may be extended.

Job Summary

An account coordinator supports senior account managers and account managers by providing administrative and operational support, facilitating communication between clients and internal teams, ensuring smooth project execution and client satisfaction, and other duties as requested.

Responsibilities

• Retrieve and review member contracts
• Update QuickBase with account information
• Coordinate meetings, calls and demos for the account management team
• Conduct research on prospective clients
• Clearly communicate with internal teams to ensure member vision is understood
• Communicate member feedback to account management leadership and internal teams as appropriate
• Perform market and competitive research
• Assist senior account managers and others with daily tasks
• Participate in member calls alongside an account manager

Supervisory Responsibilities

N/A

Skills

• Strong communication skills with a problem-solving attitude
• Excellent written and verbal communication skills, with exceptional attention to detail
• Proficient in Monday.com, QuickBase, Dropbox. Microsoft 365
• Ability to multitask and work efficiently under tight deadlines
• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Familiarity with electric and broadband cooperatives a plus
• Ability to work collaboratively in a team environment and provide respectful, constructive feedback
• Easily adaptable and pleasant demeanor

Requirements

• Proven work experience as an Account Coordinator, Account Manager or similar role
• 1 + years of experience with marketing/advertising campaigns and promotional materials
• Bachelor’s degree in digital media, marketing, communications or related field

Desired Attributes

• Experience in account management
• Print industry knowledge
• Digital, web, social marketing experience
• Past work and understanding of the utility industry
• Ability to represent the company at trade shows/conferences
• You get excited about making someone else’s life easier
• You’re the person everyone wants to work with

Physical Demands

• Sitting approximately 80% of the standard workday.
• Standing at desk for approximately 20% of standard workday.
• Ability to lift or carry approximately 50 lbs. (trade shows, office equipment etc.)
• Ability to meet basic physical demands of travel.

Travel

Travel is expected to be infrequent for this position at less than 5% of working days but may occasionally be required.

Notes

• Compensation will be dependent on a variety of factors, including experience and geography, and will be discussed in the hiring process with leading candidate(s). Salary range is anticipated to be $19.23 - $21.64 per hour.
• Job type: Full-time, Temporary, non-exempt (hourly), at-will, remote.
• Limited after-hours time may be required during inclement storm situations which involve your clients such as hurricanes, tornadoes, ice storms etc.

Subject to other eligibility requirements, employees working 20 hours or more per week are generally eligible for our 401(k)-retirement program through Vanguard beginning with the first of the month after six months of employment. This will be applicable to this temp position only if the same requirements are met as for our permanent employees.

Health and Wellness Benefits

Temporary positions are not eligible for health and wellness benefits.

Holiday and PTO

We believe that time away from work is a necessary part of a healthy lifestyle. When rested and energized, team members do better work. Pioneer provides full time staff with 12 paid holidays per year (all federal holidays plus the day after Thanksgiving), and a PTO plan that starts at an accrual rate of four weeks per year. Holiday and PTO benefits are prorated for part-time staff.

Mobile Device and Home Office Internet

For qualifying positions, Pioneer provides up to $45/month of reimbursement for mobile phone expenses and up to $50/month of taxable stipend for home office internet expenses.

Equal Employment Opportunity Employer

Thank you for considering Pioneer Utility Resources in your job search. Pioneer Utility Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.No applicants will be rejected as a result of a disability or for sincerely held religious beliefs, observances, and practices that, with reasonable accommodation, does not prevent performance of the essential job duties. Any person requiring special accommodation should contact us via Indeed to assist in arrangements.

Job Types: Full-time, Temporary

Pay: $19.23 - $21.64 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s)

• Required * Please attach a cover letter that addresses a time where you had a difficult task related to a customer experience and what your impact was. Also, be sure to explain how you got the customer to the finish line in a positive manner. Type "yes" here to acknowledge.
• Required * Name one instance when your actions positively impacted a customer and one where your actions negatively impacted a customer or team member. How did you handle both?
• Required * Does the Is the $19.23 - $21.64 /hr. salary range fit within your expectations?

Thank you for considering Pioneer Utility Resources in your job search. Pioneer Utility Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. No applicants will be rejected as a result of a disability or for sincerely held religious beliefs, observances, and practices that, with reasonable accommodation, does not prevent performance of the essential job duties. Any person requiring special accommodation should contact Crissy Dean ([e-mail] ) to assist in arrangements.