Account Coordinator - Specialties

Just Floors; Town of Florida (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, Vis

Life Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

Job summary

Artisan Design Group (ADG), a Lowe's company, is seeking an Account Coordinator in the Specialties sector to support and coordinate accounts related to glass, shelving, mirrors, and bath accessories. You will work with sales, logistics, and warranty teams to ensure accurate orders and timely delivery.

The role emphasizes building strong client relationships, product knowledge, and precise documentation, with a focus on customer satisfaction and problem resolution.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Solid understanding of Specialties products, installation processes, and industry standards is preferred.
• Proficiency in using computer software and other tools for coordinating accounts.
• Ability to work in a team environment.

Responsibilities

• Build and maintain relationships with clients.
• Assist clients with product selection, pricing, and availability information.
• Prepare job files and orders and manage all schedules.
• Coordinate with internal teams (sales, logistics, warranty) for smooth order processing.
• Manage and update client accounts (contact info, order history, special requests).
• Provide accurate information on product specs, installation guidelines, and warranty details.
• Prepare proposals, contracts, and other documents.
• Resolve customer issues in a professional and timely manner.
• Maintain regular and reliable attendance.

Skills

Communication skills

Attention to detail

Specialties product knowledge

Software proficiency

Team player

Tools

CRM software

Job description

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement, and installation services for flooring, cabinets, countertops, and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources, and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service, and local expertise that make their teams valued partners nationwide.

JOB SUMMARY

As an Account Coordinator in the Specialties industry (Glass, shelving, Mirrors, and Bath Accessories), your main responsibility will be to provide support and coordination for various accounts related to specialties products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Building and maintaining relationships with clients.
• Assisting clients with product selection, pricing, and availability information.
• Preparation of job files and orders and managing all schedules.
• Coordinating with internal teams, such as sales, logistics, and warranty, to ensure smooth order processing and delivery.
• Managing and updating client accounts, including contact information, order history, and special requests.
• Providing accurate and timely information to clients regarding product specifications, installation guidelines, and warranty details.
• Preparation of proposals, contracts, and other relevant documentation.
• Resolving any customer issues or concerns in a professional and timely manner.
• Regular and reliable attendance.

EDUCATION, EXPERIENCE & QUALIFICATIONS

• Must have excellent communication and interpersonal skills.
• Strong attention to detail.
• A solid understanding of Specialties (Glass, shelving, Mirrors, and Bath Accessories) products, installation processes, and industry standards is preferred.
• Proficiency in using computer software and other relevant tools for coordinating accounts is expected.
• Must be able to work in a team environment.

PHYSICAL DEMANDS

• Ability to sit at computer monitor for long periods throughout the day.
• Must possess the ability to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT

General working conditions

Office environment

May require working in hot or cold temperatures.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching.

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email [e-mail]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.