Account Coordinator, Customer Operations & Workflow

Crisp Inc; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Crisp Inc is seeking an Account Coordinator to support the operational backbone of our high-touch customer relationships in the United States. You will manage day-to-day communications, translate customer needs into actionable outcomes, and help drive core workflows while collaborating with Account Managers on strategic initiatives.

The ideal candidate has 5+ years in account management or customer success, strong communication skills, and comfort with tools like Slack, Front, Zoom, Notion,

Qualifications

• 5+ years of experience in Account Management, Customer Success or a similar client-facing role.
• Strong verbal and written communication skills, with the ability to clearly translate information into action and synthesize complex topics.
• Familiarity with collaboration and productivity tools, including Slack, Front, Zoom, Notion, Excel, and Jira.
• Experience with analytics tools such as Tableau or Power BI.
• Proactive mindset with a strong bias toward action and commitment excellence.

Responsibilities

• Own day-to-day customer communication by managing the general inbox; executing requests, conducting investigations, and gathering feedback.
• Drive core account workflows, create operational tickets, and push issues through to resolution.
• Participate in live customer and internal meetings, take detailed notes, and document decisions and action items.
• Maintain and update customer-facing materials and internal documentation
• Execute basic technical configurations within the Crisp platform and use AI tools to streamline workflows.

Skills

Account Management

Customer Success

Communication

Problem Solving

Cross-functional Collaboration

Tools

Slack

Front

Zoom

Notion

Excel

Jira

Tableau

Power BI

Job description

Crisp Inc is seeking an Account Coordinator to support the operational backbone of our high-touch customer relationships in the United States. You will manage day-to-day communications, translate customer needs into actionable outcomes, and help drive core workflows while collaborating with Account Managers on strategic initiatives.

The ideal candidate has 5+ years in account management or customer success, strong communication skills, and comfort with tools like Slack, Front, Zoom, Notion,