Account Coordinator

Crisp Inc; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Crisp Inc is seeking an Account Coordinator to support the operational backbone of our high-touch customer relationships in the United States. You will manage day-to-day communications, translate customer needs into actionable outcomes, and help drive core workflows while collaborating with Account Managers on strategic initiatives.

The ideal candidate has 5+ years in account management or customer success, strong communication skills, and comfort with tools like Slack, Front, Zoom, Notion,

Qualifications

• 5+ years of experience in Account Management, Customer Success or a similar client-facing role.
• Strong verbal and written communication skills, with the ability to clearly translate information into action and synthesize complex topics.
• Familiarity with collaboration and productivity tools, including Slack, Front, Zoom, Notion, Excel, and Jira.
• Experience with analytics tools such as Tableau or Power BI.
• Proactive mindset with a strong bias toward action and commitment excellence.

Responsibilities

• Own day-to-day customer communication by managing the general inbox; executing requests, conducting investigations, and gathering feedback.
• Drive core account workflows, create operational tickets, and push issues through to resolution.
• Participate in live customer and internal meetings, take detailed notes, and document decisions and action items.
• Maintain and update customer-facing materials and internal documentation
• Execute basic technical configurations within the Crisp platform and use AI tools to streamline workflows.

Skills

Account Management

Customer Success

Communication

Problem Solving

Cross-functional Collaboration

Tools

Slack

Front

Zoom

Notion

Excel

Jira

Tableau

Power BI

Job description

As the leading AI vertical retail data company, Crisp leverages AI to facilitate the integration, access and exchange of retail data between CPG brands, retailers, and distributors, providing unprecedented visibility to optimize retail sales and the supply chain infrastructure. Trusted by 7,000+ brands representing more than $2.5T in retail sales across over 250K stores, Crisp transforms a brand’s own retail data into a competitive advantage. Following our recent $72M Series B funding and strategic acquisitions of Atheon Analytics, Cantactix, ClearBox Analytics, Lumidata, Shelf Engine, and others, we're positioned for aggressive global expansion and product innovation in the $15T+ global supply chain market.

This is a dynamic, evolving position reporting directly to a Director of Account Management - Retail , offering plenty of opportunity for growth as you leverage your strengths. Whether your background is in startups or large enterprises, you understand the meaningful impact possible within a smaller, agile organization — and you're eager to help define your role and contribute to Crisp's future.

About the position:

This role serves a critical function within our Smart Replenishment team, which combines automation and machine learning to optimize grocery ordering, driving sales growth while reducing food waste.

Crisp is seeking a talented Account Coordinator to support the operational backbone of our highest-touch customer relationships. This role is focused on executing the day-to-day tactical work that keeps accounts running smoothly, allowing Account Managers to concentrate on strategic planning, customer growth, and long-term initiatives. As a primary owner of inbound customer communication and core account workflows, the Account Coordinator ensures customer needs are translated into clear, timely, and actionable outcomes.

To succeed in this role, you must be highly organized, comfortable with frequent context switching, and able to manage multiple customer needs within short timeframes. The ideal candidate can execute reliably at a tactical level while continuously identifying opportunities to improve workflows and customer experience.

As an Account Coordinator at Crisp, you will:

• Own day-to-day customer communication by managing the general inbox; executing requests, conducting investigations, and gathering feedback.
• Drive core account workflows, create operational tickets, and push issues through to resolution.
• Participate in live customer and internal meetings, take detailed notes, and document decisions and action items.
• Maintain and update customer-facing materials and internal documentation
• Execute basic technical configurations within the Crisp platform and use AI tools to streamline workflows.

Signs of a great candidate for the role (required experiences, skills, capabilities, background, etc.)

• 5+ years of experience in Account Management, Customer Success or a similar client-facing role.
• Strong verbal and written communication skills, with the ability to clearly translate information into action and synthesize complex topics.
• Familiarity with common collaboration and productivity tools, including Slack, shared inbox platforms (e.g. Front), Zoom, Notion, Excel, and Jira.
• Experience with analytics tools such as Tableau or Power BI.
• Proactive mindset with a strong bias toward action and commitment excellence.
• Passion for solving business challenges through technology and enthusiasm for contributing to a fast-growing startup environment.

What Makes a Great Fit at Crisp :

• Collaboration : You believe the best results come from working together. You share ideas, pitch in, and elevate those around you.
• Grit : You're curious, self-driven, and unafraid to roll up your sleeves. You get the job done even when the path isn't clear and adapt quickly when things change.
• People : You stay close to those we serve. Listening, learning, and building what matters most.
• Feedback : You see it as fuel. You give it with care, take it with humility, and use it to level up.
• Ingenuity : You solve problems with creativity and speed. You look for ways to streamline, automate, or improve without being asked.

We are committed to transparency, diversity, and meritocracy , fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us — not just to take on a role, but to help shape a company you're proud to be part of.

Compensation for this role is determined based on a variety of factors, including individual qualifications, professional experience, skills, and geographic location. We are committed to fair and competitive pay, and compensation details and expectations will be shared and discussed with candidates as the hiring process progresses.

Applicants must be authorized to work for any employer in the United States. Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.