Account Manager

River City Logistics, Inc.; Dubuque (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Training program

Job summary

River City Logistics in Dubuque, IA is seeking an Account Manager to drive growth in a fast-paced, customer-facing role. You will manage existing customers while expanding the portfolio, coordinate with carriers, and stay current on market rates and trends.

You’ll communicate with clients and carriers daily, negotiate rates, and work within a metrics-driven environment to deliver exceptional service and on-time shipments.

Qualifications

• Bachelor’s degree required.
• Ability to multi-task and work in a team environment.
• Strong phone presence with outbound calling.
• Excellent verbal and written communication skills.
• Persuasive negotiation and closing abilities.
• Comfort in a fast-paced, metrics-driven environment.
• Proficiency with CRM systems and Microsoft Office.

Responsibilities

• Communicate with customers and carrier reps.
• Maintain high KPI scores meeting or exceeding expectations.
• Manage a current book of business and add new customers.
• Stay up to date with market rates, trends, and weather.
• Build shipments and set pick-up/delivery appointments.
• Bid on spot shipments, complete RFPs and SOPs.

Skills

Phone skills

Verbal communication

Written communication

Negotiation

Multi-tasking

Organization

CRM familiarity

Education

Bachelor’s Degree

Tools

CRM systems

Microsoft Office

Job description

Job Type: Full-time
Listing Status: Active
Date Posted: September 18, 2026

As a Team Member of one of the fastest growing transportation companies in the nation, your individual growth
and success are paramount to the overall company growth and success. We offer an industry-leading training
program paired with a competitive compensation plan that should make every candidate confident that you can
be successful in this industry.

Simply put, we connect shippers with a network of trusted carriers to provide creative solutions. Our motto is
Efficient Solutions. Exceptional Service., this is what guides our decision making. We handle the entire process for
shippers: from the initial quoting process, carrier interaction, scheduling pickups, in transit tracking, to making sure
it’s delivered on time, we’re the go to service provider for our valued customers. This leaves shippers with peace of
mind that their freight is safe with us and allows them to shift their valuable time and efforts elsewhere. At RCL,
there’s no project too big, no customer too small!

The Account Manager role is an important customer facing role working from our Brokerage division office in
Dubuque, IA, and has the following job duties:

Daily tasks:

• Communication with customers and carrier reps.
• Maintaining high KPI scores that meet or exceed customer expectations.
• Managing a current book of business of existing customers while also working on adding additional
  organic customers.
• Staying up to date with current market rates, trends, industry news and weather.
• Building shipments, setting pick-up and delivery appointments as needed.
• Bid on spot shipments, complete RFPs and SOPs for customers.

Preferred Requirements:

• Previous experience in a 3PL, freight brokerage, or transportation sales role
• Familiarity with TL, LTL, intermodal, and/or specialized freight

Required Qualifications:

• Bachelor’s Degree
• Ability to multi-task, work in a team environment, organized and self-motivated.
• Strong phone presence with the ability to make a high volume of outbound calls
• Excellent verbal and written communication skills
• Persuasive negotiation and closing abilities
• Comfort working in a fast-paced, metrics-driven environment
• Proficiency with CRM systems and Microsoft Office tools
• Strong organizational skills and attention to detail

Working Conditions

• Ability to be in office full-time with prolonged periods of phone and computer use
• Fast-paced logistics environment with fluctuating priorities
• Occasional extended hours may be required based on customer or freight needs

  Benefits to Working at River City Logistics

  We treat our team as if they are the most important people in this company for one reason: they are! We offer the
  following benefits for our MVP’s

  • Paid Time Off Plan after 90-day probationary period.
  • Health, Vision and Dental Insurance Offered
  • Industry leading training combined with continuous development to make sure you’re always able to do
    your best work.