340B and Ecap Account Coordinator

KPH HEALTHCARE SERVICES, INC; Town of Gouverneur (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

ProAct is seeking a detail-oriented operations support professional to assist with day-to-day client-facing and internal operations in Gouverneur, NY. The role focuses on coordinating intake, configuration reviews, pricing updates, and reporting, while ensuring data accuracy and timely documentation.

The position emphasizes collaboration with internal teams and external partners to drive process improvements and enhanced client service.

Qualifications

• Experience supporting client service operations or account management.
• Ability to coordinate cross-functional teams and manage documentation.
• Strong attention to detail and data accuracy.

Responsibilities

• Support implementation activities, including intake documentation, configuration reviews, and program setup requirements.
• Serve as a point of contact for internal teams and external partners regarding program administration and operational requests.
• Manage and communicate provider, pharmacy, eligibility, and product list updates.
• Collaborate with internal departments to facilitate pricing changes, system updates, and configuration maintenance.
• Monitor program data and ensure required information is accurate and up to date.
• Support the preparation and distribution of client reports and participate in recurring client meetings and operational reviews.
• Assist with testing, validation, and quality assurance of program changes and enhancements.
• Support the documentation of process and procedure and development of client-facing tools, reporting capabilities, and operational efficiencies.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Job description

Scope of Responsibilities: Support implementation and onboarding of specialized client programs and services. Coordinate client, partner, and internal team communications throughout the implementation and maintenance lifecycle. Maintain program configuration data, including provider, pharmacy, product, pricing, and eligibility information. Facilitate ongoing program updates and enhancements through collaboration with operational, pricing, eligibility, and system teams. Support recurring client reporting, operational reviews, and service-related meetings. Ensure accuracy, completeness, and timely completion of program documentation and updates. Identify opportunities for process improvement, automation, and enhanced client experience.

Job Summary: Assist with the day-to-day operations of both client facing and internal departments at ProAct. Coordinate the internal support of all clients for all aspects of customer service, account management, and quality assurance. Provides back-up assistance for clients in the absence of a primary Account Manager.

Job Duties

• Support implementation activities, including intake documentation, configuration reviews, and program setup requirements.
• Serve as a point of contact for internal teams and external partners regarding program administration and operational requests.
• Manage and communicate provider, pharmacy, eligibility, and product list updates.
• Collaborate with internal departments to facilitate pricing changes, system updates, and configuration maintenance.
• Monitor program data and ensure required information is accurate and up to date.
• Support the preparation and distribution of client reports and participate in recurring client meetings and operational reviews.
• Assist with testing, validation, and quality assurance of program changes and enhancements.
• Support the documentation of process and procedure and development of client-facing tools, reporting capabilities, and operational efficiencies.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.