Account Coordinator

Smart Ims; Plainsboro Center (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Job summary

Smart IMS, based in Plainsboro, New Jersey, invites recent graduates and early-career professionals to build a career in IT services, client coordination, and account management. This entry-level role offers on-the-job training, mentorship, and hands-on exposure to real client accounts.

You will support senior managers, develop client relationships, and learn how Smart IMS delivers technology solutions. The program emphasizes growth, ownership, and progression through performance, not prior

Qualifications

• Recent graduates or early-career professionals seeking IT services and client engagement roles.
• No prior experience required; motivation, curiosity and a professional attitude.
• On-job training and mentorship from experienced account managers.

Responsibilities

• Assist Senior Account Managers in developing and maintaining strong client relationships.
• Serve as a primary contact for assigned accounts for routine inquiries and coordination.
• Support in understanding customer needs and aligning them with Smart IMS solutions.
• Assist with client communications, documentation, and reporting.
• Document client feedback and share actionable insights with internal teams.
• Prepare weekly and monthly reports on client interactions and account health.
• Maintain organized account records and support day-to-day operations.
• Learn Smart IMS services and gradually take on more responsibilities.

Skills

Communication

Interpersonal skills

Organized

Detail-oriented

Adaptable

Job description

We are looking for recent graduates and early-career professionals interested in building a career in IT services, client coordination, account management, business, management, communications, or related fields, and who are eager to learn, grow, and develop expertise in client engagement and technology services.

This entry-level role provides On-Job training, mentorship, and hands-on exposure to real client accounts. No prior experience is required, just motivation, curiosity, hunger to learn and a professional attitude.

Responsibilities

• Assist Senior Account Managers in developing and maintaining strong client relationships built on trust, responsiveness, and value delivery
• Serve as a primary point of contact for assigned accounts for routine inquiries and coordination
• Support in understanding customer needs and aligning them with Smart IMS technology solutions and services
• Assist account managers with client communications, documentation, and reporting
• Document client feedback and share actionable insights with internal teams to improve service delivery
• Prepare weekly and monthly reports on client interactions, sales prospects, and account health
• Maintain organized account records and support day-to-day account operations
• Learn company provided IT Services and solutions and gradually take on more responsibilities

Who should apply?

• Recent graduates and early-career professionals interested in building a career in IT services, client coordination, account management, business, management, communications, or related fields, and who are eager to learn, grow, and develop expertise in client engagement and technology services.
• Eager to learn, take ownership, and grow professionally.
• If you are looking hands-on and on-job training and Mentorship from experienced account managers and leaders in IT Managed Services and client engagement.
• If you are looking for an exposure to real enterprise clients and delivery teams
• If you are looking for a supportive environment with clear career growth opportunities
• If you are looking for a career opportunity to prove yourself and grow based on performance, not experience

Skills & Attributes

• Excellent communication and interpersonal skills
• Organized, detail-oriented, and professional
• Adaptable in a fast-paced environment
• Curious and motivated to learn about IT Managed Services
• Internships, academic projects, or campus leadership experience is a plus

We believe in growing talent from the ground up. High performing Account Coordinators can advance to Account Manager to Senior Account Manager to Strategic Client Engagement & Account Leaders. Your growth is based on performance, capability, and initiative, not prior experience.

Compensation: Base annual salary PLUS company standard benefits PLUS performance incentives.

Job Location