Account Coordinator

Insight Global; Olathe (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

Insight Global is seeking an Account Coordinator to support Freight Brokers with day-to-day freight operations and exceptional customer service in a fast-paced environment. You will assist with load creation, data entry, and shipment documentation, and maintain accurate shipment information in the TMS.

The role emphasizes organization, communication, and attention to detail to ensure on-time performance and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience in logistics, freight brokerage, transportation, customer service, or related field preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Provide day-to-day operational support for Freight Brokers and assigned customer accounts.
• Assist with load creation, data entry, and maintenance of accurate shipment information within the TMS and brokerage systems.
• Communicate with customers regarding shipment status, pickup and delivery updates, and service-related inquiries.
• Track and monitor freight movements to ensure on-time performance.
• Coordinate appointment scheduling, paperwork collection, and shipment documentation.
• Assist brokers with carrier onboarding and compliance documentation.
• Manage incoming phone calls, emails, and customer requests in a professional and timely manner.

Skills

Customer Service

Communication

Organization & Time Management

Attention to Detail

Problem Solving

Teamwork & Collaboration

Education

High school diploma or equivalent

Job description

Job Description

Position SummaryOur client is seeking a highly organized and customer-focused Account Coordinator tosupport Freight Brokers with the day-to-day management of freight operations whiledelivering exceptional service to customers and carrier partners.The successful candidate will thrive in a fast-paced environment, demonstrate strongattention to detail, and possess the ability to manage multiple priorities while supportingrevenue-generating brokerage activities.Key Responsibilities Provide day-to-day operational support for Freight Brokers and assigned customeraccounts. Assist with load creation, data entry, and maintenance of accurate shipment informationwithin the TMS and brokerage systems. Communicate with customers regarding shipment status, pickup and delivery updates,and service-related inquiries. Track and monitor freight movements to ensure on-time performance. Coordinate appointment scheduling, paperwork collection, and shipmentdocumentation. Assist brokers with carrier onboarding and compliance documentation. Manage incoming phone calls, emails, and customer requests in a professional andtimely manner.

Skills and Requirements

Required Qualifications High school diploma or equivalent required. Experience in logistics, freight brokerage, transportation, customer service, or relatedfield preferred. Strong verbal and written communication skills. Excellent organizational and multitasking abilities.Core Competencies Customer Service Excellence Communication Skills Organization and Time Management Attention to Detail Problem Solving Teamwork and Collaboration

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].