Account Coordinator

ICF International; Monroe (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Education Reimbursement

401k matching

Mentorship Programs

LinkedIn Learning access

Job summary

ICF International is seeking an Account Coordinator in Louisiana to support residential utility programs and collaborate with clients and the implementation team to bring energy efficiency and bill savings to customers in Louisiana. You will gain exposure to various energy efficiency projects, handling account management, trade ally management, and other technical services for utility programs.

The role involves coordinating requirements, reporting, and communications across the Trade Ally

Qualifications

• Bachelor's degree or equivalent professional experience required.
• Valid driver's license and ability to pass MVR check.
• Experience in utilities or energy efficiency is preferred.

Responsibilities

• Review project submissions from Trade Allies for completeness and accuracy.
• Conduct desktop and field QA reviews to ensure program compliance.
• Provide day-to-day support to Trade Allies and internal teams.
• Assist with reports, presentations, databases, and data tracking using Microsoft Office.
• Build and maintain relationships with Trade Allies, contractors, and stakeholders.
• Attend trade shows and industry events to support outreach.
• Stay informed on local/state/federal energy efficiency programs and trends.
• Identify opportunities to enhance program offerings and engagement.
• Support additional program, admin, and customer service activities as needed.

Education

Bachelor's Degree

High School Diploma or GEC with 4+ years of professional work experience

Job description

Account Coordinator, Manufactured Homes

Location: Monroe, LA/Lake Charles, LA (Field-Based with Local Travel Required)

Ready to make a difference?

As an Account Coordinator, you will support residential utility programs, working closely with the client and ICF's implementation team, to bring energy efficiency and bill savings to their customers in Louisiana.

An Account Coordinator will gain exposure to various types of energy efficiency projects and typically provides account management, trade ally/service provider management, and other technical services for a utility energy efficiency program and their stakeholders. In this role, you would be responsible for participation requirements, innovative reporting, and analysis, conducting market research, and facilitating communications and coordination across a Residential Trade Ally/Service Provider (TA) network throughout Louisiana.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs
• Investment in the community: Donation matching, volunteer opportunities
• Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning
• Any many, many more *Ask your recruiter for more details!

What you will be doing:

• Review project submissions from participating Trade Allies to ensure required information is complete and accurate.
• Perform desktop and field quality assurance reviews to validate project data and support compliance with program requirements.
• Provide day-to-day support to Trade Allies and internal team members by answering questions and sharing program resources.
• Assist with reports, presentations, database updates, and data tracking using Microsoft Office and industry-specific software.
• Build and maintain professional relationships with Trade Allies, contractors, industry organizations, and other program stakeholders.
• Attend trade shows, conferences, and industry events to support program outreach and promotion.
• Stay informed on local, state, and federal energy efficiency programs and industry trends.
• Assist with identifying opportunities to enhance program offerings and participant engagement.
• Support additional program, administrative, and customer service activities as needed.

Travel Requirements: Must have a reliable vehicle and be available for local travel up to 30% of the time within the region (mileage reimbursement provided).

What we need you to have (minimum qualifications):

• Bachelor's Degree OR
• High School Diploma or GEC with 4+ years of professional work experience; preferably in utilities, energy efficiency, construction or trades
• Must have valid driver's license and successfully pass a Motor Vehicle Records (MVR) check

What we would like you to have (preferred):

• Experience and knowledge of residential energy efficiency
• Experience working with non-profits a plus
• Experience working in or managing a trade ally/service provider network
• Certified Energy Manager or BPI credentials a plus
• Bilingual in Spanish and English a plus

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request a accommodation, please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide ne